Area Supervisor

Ross Stores; Owings Mills (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading retail company is seeking an Area Supervisor to oversee store operations and ensure a safe and welcoming environment for customers. The role involves managing staff, maintaining merchandise standards, and implementing loss prevention strategies. This position requires strong leadership skills and a commitment to customer service.

Qualifications

• Responsible for overseeing store operations and supervising staff.
• Ensures a safe shopping environment and manages loss prevention.

Responsibilities

• Handle opening and closing of the store and supervise associates.
• Maintain merchandise presentation and a clean work area.
• Ensure compliance with safety and loss prevention protocols.

Skills

Customer Service

Safety Awareness

Job description

GENERAL PURPOSE:

The Area Supervisor is a key member of Store Leadership responsible for a specific area of the Store, overseeing general operations and supervising staff when acting as Manager on Duty. They handle opening and closing the Store, supervise Associates, and ensure a friendly, easy-to-shop environment. They maintain proper merchandise presentation and a clean work area, and execute company operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Prioritize safety, practicing safe behaviors at all times.
• Maintain awareness on the sales floor to ensure a safe shopping environment; report unsafe conditions.
• Secure the building, including entrance/exit control, EAS devices, Cash Office, and other security measures.
• Keep egress clear of clutter for emergency exits.
• Ensure customer safety, including accident prevention and emergency procedures.
• Test fire alarms as scheduled and respond to alarms after hours.

Customer Service:

• Treat all Customers, Associates, and leaders with respect.
• Show courtesy, friendliness, and professionalism; recognize Associates through company programs.

Personal and Store Brand:

• Represent and support the Company brand at all times.
• Maintain professional appearance per Dress Code; ensure Associates do the same.
• Keep all areas clean, well-maintained, and merchandised to standard.
• Handle daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns meet standards through coaching and follow-up.
• Assist with receiving merchandise as needed.
• Process merchandise promptly.
• Manage inbound deliveries and maintain organized Stockrooms.
• Help place merchandise on the sales floor.
• Secure and process back-stock according to policy.
• Merchandise the department, including back stock.
• Reduce loss due to damage.
• Follow presentation guidelines and manage floor moves/signage.
• Perform re-wraps when necessary.

Loss Prevention:

• Follow Loss Prevention programs, maintain a strong customer service presence, and engage with Customers and Associates to prevent loss.
• Demonstrate integrity, safeguard confidential info, and maintain PVM system.
• Conduct package inspections and follow all loss prevention best practices.

Front End Supervision and Operations:

• Ensure Front End operations follow best practices for efficiency.
• Manage line pace and customer wait times.
• Train and coach Associates on registers and policies.
• Control break schedules and ensure equipment functionality.
• Maintain supplies and recovery in the Front End area.
• Manage go-backs, security tagging, and signing.
• Teach