Area Supervisor

Ross Stores; Lochearn (MD); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading retail company seeks an Area Supervisor to join their Store Leadership team. The successful candidate will oversee store operations, ensuring a safe and customer-friendly environment. Responsibilities include supervising associates, managing merchandise, and executing operational processes. This role requires strong leadership and customer service skills, along with a commitment to maintaining store standards.

Qualifications

• Experience in supervising associates and managing store operations.
• Ability to maintain safety and cleanliness standards.

Responsibilities

• Oversee store operations as Manager on Duty.
• Ensure safety and security of the store environment.
• Manage merchandise presentation and store cleanliness.

Skills

Customer Service

Safety Awareness

Team Leadership

Job description

GENERAL PURPOSE:

The Area Supervisor is a member of the Store Leadership team responsible for a specific, assigned area of the Store, as well as overseeing the general operations and supervision of the Store when functioning as the Manager on Duty. They are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy-to-shop environment. Additionally, they ensure proper merchandise presentation and maintain a clean work area at all times. The Area Supervisor also executes and supervises Company operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Prioritize safety by practicing safe behaviors in all activities.
• Maintain awareness on the sales floor to ensure a safe shopping environment; report unsafe conditions immediately.
• Secure the building, including managing entrance/exit controls, checking EAS devices, overseeing Cash Office security, and coordinating armored carrier pickups.
• Remove clutter and ensure clear egress to emergency exits.
• Promote customer safety through accident prevention, reporting, and emergency procedures.
• Test fire alarm systems as scheduled and respond to after-hours alarms when needed.

Customer Service:

• Treat customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism; recognize associates through company programs.

Personal and Store Brand:

• Represent and support the Company brand consistently.
• Maintain a professional appearance per Dress Code; ensure all associates adhere to it.
• Keep all store areas clean, well-maintained, and merchandised to standard.
• Manage daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns are completed per standards by teaching, assigning, and following up.
• Receive merchandise trucks as needed.
• Process all merchandise with urgency.
• Handle inbound deliveries of non-merchandise items.
• Maintain cleanliness and organization of all stockrooms.
• Assist in delivering and placing merchandise on the sales floor.
• Secure and process back-stock according to policy.
• Merchandise the department including back stock.
• Reduce loss due to damage.
• Ensure compliance with presentation guidelines and manage floor moves and signage.
• Perform re-wraps as needed.

Loss Prevention:

• Follow Loss Prevention programs, maintain customer service presence, and engage with customers and associates to prevent loss.
• Demonstrate integrity, safeguard confidential information, and ensure proper system maintenance.
• Conduct package inspections (