Area Supervisor

Long John Silver's, LLC; Oklahoma City (OK); On-site; USD 60,000 - 80,000; Full time

Job summary

Long John Silver's, LLC is seeking an Above Restaurant Leader (ARL) in Oklahoma City to provide leadership for approximately 10 corporate-owned restaurants. The ARL will work closely with the Director of Operations to ensure each Restaurant General Manager meets operational goals.

The ideal candidate will have 5-7 years of experience in a QSR environment, with a proven track record in coaching and strategic operations. Strong relationship management and leadership skills are essential for driving performance across multiple locations.

Qualifications

• 5-7 years’ experience as a proven Area Supervisor in QSR.
• Ability to successfully influence and build trust.
• Understanding of restaurant operations.

Responsibilities

• Identify key business issues affecting performance.
• Drive reliability, product quality, and financial performance.
• Establish store performance targets in guest satisfaction.
• Visit restaurants frequently.

Skills

Relationship management

Strategic operations

Coaching

Influencing others

Job description

ABOVE RESTAURANT LEADER (ARL)

The Above Restaurant Leader (ARL) provides overall leadership and accountability for approximately 10 corporate owned Long John Silver’s restaurants. The ARL works closely with the Director of Operations to develop strategies for the region to enable each Restaurant General Manager (RGM) to exceed the annual operating plan established for the area.

Responsibilities

• Identify key business issues within individual restaurants affecting performance; influence decisions, align resources, take immediate action and hold others accountable to commitments.
• Drive outstanding reliability, product quality and financial performance for individual restaurants within a corporate organization to drive consistent same store sales and transaction growth, $1.5MM, AUVs and 15% restaurant margins.

Areas of Focus

• Establishing and reviewing store specific performance targets in guest satisfaction.
• Improving sales and customer satisfaction.
• Maintaining company standards in food safety, product and facility specifications.
• Allocating limited budgets to meet highest priority needs.
• Reinforcing new products and initiatives.
• Selecting, training, developing and motivating RGM and crew members.
• Evaluating for compliance around national brand promotions.
• Visiting restaurants frequently.

The ARL may directly perform hands‑on operational work as necessary to train new RGM and crew.

Minimum Requirements

• 5 – 7 years’ experience as a proven Area Supervisor in QSR.
• Relationship management; ability to successfully influence and build trust with varying styles and personalities.
• Strategic approach to driving reliability, superior operations and financial performance.
• Understanding of restaurant operations.
• Proven ability to drive results through influence and shoulder‑to‑shoulder coaching around success routines and brand standards.

Physical Demands / Working Conditions

While performing duties of this role, the employee is regularly required to stand and walk; talk and hear to communicate with employees; and taste/smell. The employee is frequently required to handle, feel and reach with hands and arms. The employee is occasionally required to sit, climb, or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required for this role include peripheral vision and the ability to adjust focus. The employee is occasionally exposed to cooking fumes. The noise level in the work environment is usually moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.