Area Supervisor

Long John Silver's, LLC; Louisville (KY); On-site; USD 75,000 - 100,000; Full time

Job summary

Long John Silver's, LLC is seeking an Above Restaurant Leader (ARL) to oversee approximately 10 corporate‑owned restaurants in the East Michigan Market (Bay City, Midland, Flint, and Saginaw). The ARL works with the Director of Operations to develop regional strategies so each Restaurant General Manager can exceed annual operating plans.

The ARL identifies operational issues, drives reliability, food safety, and financial performance, coaches RGMs, visits stores regularly, and reinforces new

Qualifications

• 5–7 years’ experience as a proven Area Supervisor in QSR.
• Ability to influence and build trust across varying styles and personalities.
• Strategic approach to driving reliability, operations and financial performance.
• Understanding of restaurant operations.
• Proven ability to drive results through coaching and adherence to brand standards.

Responsibilities

• Identify store-level issues affecting performance and take corrective actions.
• Influence decisions, align resources, and hold others accountable to commitments.
• Drive reliability, product quality and financial performance for restaurants.
• Visit restaurants frequently and reinforce new products and brand standards.
• Select, train, develop and motivate RGMs and crew members.

Skills

Area leadership

Operations management

Influence

Coaching

Relationship management

Job description

East Michigan Market – (Bay City, Midland, Flint, & Saginaw Market)

ABOVE RESTAURANT LEADER (ARL)

The Above Restaurant Leader (ARL) provides overall leadership and accountability for approximately 10 corporate owned Long John Silver’s restaurants. The ARL works closely with the Director of Operations to develop strategies for the region so each Restaurant General Manager (RGM) can exceed the annual operating plan established for the area.

The successful ARL is able to:

• Identify key business issues within individual restaurants affecting performance; influence decisions, align resources, take immediate action, and hold others accountable to commitments.
• Drive outstanding reliability, product quality and financial performance for individual restaurants within a corporate organization to achieve consistent same‑store sales and transaction growth, $1.5MM AUVs and 15% restaurant margins.

Focal Points

• Establish and review store‑specific performance targets in guest satisfaction.
• Improve sales and customer satisfaction.
• Maintain company standards in food safety, product and facility specifications.
• Allocate limited budgets to meet highest priority needs.
• Reinforce new products and initiatives.
• Select, train, develop and motivate RGM and crew members.
• Evaluate compliance around national brand promotions.
• Visit restaurants frequently.

The ARL may directly perform hands‑on operational work as necessary to train new RGM and crew.

Minimum Requirements

• 5–7 years’ experience as a proven Area Supervisor in QSR.
• Relationship management; ability to influence and build trust across varying styles and personalities.
• Strategic approach to driving reliability, superior operations and financial performance.
• Understanding of restaurant operations.
• Proven ability to drive results through influence and shoulder‑to‑shoulder coaching around success routines and brand standards.

Physical Demands and Working Conditions

While performing duties of this role, the employee is regularly required to stand and walk; talk and hear to communicate with employees; and taste/smell. The employee is frequently required to handle, feel and reach with hands and arms. The employee is occasionally required to sit, climb, or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required for this role include peripheral vision and the ability to adjust focus. The employee is occasionally exposed to cooking fumes. The noise level in the work environment is usually moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.