Area Supervisor

Hispanic Alliance for Career Enhancement; Hillside (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at an established off-price retailer where your contributions matter! As an Area Supervisor, you will lead store operations, ensuring a safe, clean, and customer-friendly environment. This role emphasizes teamwork and personal growth, making it an exciting opportunity for those passionate about retail. You will engage in various tasks from supervising staff to managing merchandise and ensuring customer satisfaction. If you're ready to grow your career in a supportive and inclusive environment, this position is perfect for you.

Benefits

Insurance

Discounts

401K

Bonuses

Qualifications

• Excellent communication skills and fluency in English.
• Previous customer service and supervisory experience preferred.

Responsibilities

• Supervise associates and maintain a friendly shopping environment.
• Ensure safety and security on the sales floor.

Skills

Verbal Communication

Customer Service

Supervisory Experience

POS Systems

Basic Math Skills

Tools

POS Systems

Job description

Our values start with our people, join a team that values you!

We are the nation's largest off-price retailer with over 2,000 stores, a strong track record of success and growth. Our focus is on providing customers with high-quality brands and on-trend merchandise at extraordinary savings, all while offering a fun treasure hunt experience.

As part of our team, you will experience:

• Success. Our team pursues excellence while learning and evolving.
• Career growth. We develop industry-leading talent because Ross grows when our people grow.
• Teamwork. We work together to solve hard problems and find the right solutions.
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate diverse backgrounds, identities, and ideas, believing our differences make us stronger, and strive to be a positive community force.

Our Corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023, we achieved revenues of $20.4 billion, becoming a Fortune 500 company committed to an inclusive work environment, continuous learning, and team development.

GENERAL PURPOSE:

The Area Supervisor is part of the Store Leadership team, responsible for a specific area of the store, overall store operations when acting as Manager on Duty, supervising associates, and maintaining a friendly, easy-to-shop environment. Responsibilities include opening and closing the store, ensuring proper merchandise presentation, and maintaining cleanliness. They also execute and supervise operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Understand safety as the top priority and practice safe behaviors.
• Maintain awareness on the sales floor to ensure safety and security, reporting unsafe conditions.
• Secure the building, including managing entrances/exits, EAS devices, cash office, and security procedures.
• Remove clutter, ensure clear emergency exits, and respond to alarms.

Customer Service:

• Treat all customers, associates, and leaders with respect.
• Demonstrate professionalism, courtesy, and friendliness, recognizing associates' efforts.

Personal and Store Brand:

• Represent and support the Company brand at all times.
• Maintain professional appearance and ensure adherence to dress code.
• Keep all store areas clean, well-maintained, and merchandised to standard.
• Handle daily trash removal.

General Merchandising:

• Ensure recovery, sizing, and markdowns meet standards through teaching and follow-up.
• Manage merchandise receipt, processing, and organization.
• Assist with merchandise placement and back-stock security.
• Reduce damage-related loss and ensure compliance with presentation guidelines.

Loss Prevention:

• Follow Loss Prevention programs, maintain high customer service presence, and safeguard confidential information.
• Maintain PVM system and conduct package inspections.
• Execute company best practices to maximize productivity.

Front End Supervision and Operations:

• Ensure front-end procedures are followed, maintain pace and energy, and manage customer lines.
• Train associates on registers and policies.
• Control break schedules, equipment, and supplies.

Fitting Rooms:

• Maintain cleanliness and security of fitting rooms.
• Audit and manage returned merchandise according to policy.

Administrative Duties:

• Handle cash pulls, bank deposits, and payroll-related tasks.
• Perform other duties as assigned by the Store Manager.

COMPETENCIES:

• Manage Work Processes
• Business Acumen
• Plan, Prioritize & Align
• Build Talent
• Collaborate
• Lead by Example
• Communicate Effectively
• Ensure Accountability & Execution

QUALIFICATIONS AND SKILLS:

• Excellent verbal communication skills
• Fluency in English
• Previous customer service and supervisory experience preferred
• Familiarity with POS systems
• Basic math skills
• Availability for evenings and weekends

PHYSICAL REQUIREMENTS/ADA:

Ability to operate store equipment, stand, walk, bend, squat, lift over 25 lbs, and work in various physical positions. Specific requirements may vary for stockroom roles.

SUPERVISORY RESPONSIBILITIES:

Retail Associates and Stockroom Leads (if applicable).

DISCLAIMER:

This description summarizes primary duties; it is not exhaustive and may change. Ross is an equal opportunity employer, committed to diversity, and complies with applicable laws regarding discrimination.

The pay range for this role is $16.50 - $17.00, depending on experience and location. Benefits include insurance, discounts, 401K, bonuses, and more.