Area Supervisor

Hispanic Alliance for Career Enhancement; Danville (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Area Supervisor to join their team. This role is pivotal in overseeing store operations, ensuring safety, and delivering exceptional customer service. As a leader, you will inspire associates while managing daily tasks such as merchandise presentation and administrative duties. With a commitment to diversity and inclusion, this company offers a supportive environment where you can grow your career. If you thrive in a dynamic retail setting and are passionate about teamwork and excellence, this opportunity is perfect for you.

Qualifications

• Excellent communication skills in English.
• Experience in customer service and supervision preferred.

Responsibilities

• Supervise associates and maintain a friendly environment.
• Handle cash pulls, deposits, payroll, and other administrative tasks.

Skills

Communication Skills

Customer Service

Supervision

Basic Math

POS Systems

Tools

POS Systems

Job description

Our values start with our people, join a team that values you!

We are the nation's largest off-price retailer with over 2,000 stores, a strong record of success and growth. Our focus is on providing customers with high-quality brands and on-trend merchandise at savings, while offering a fun shopping experience.

As part of our team, you will experience:

1. Success: Our team pursues excellence and continuous learning.
2. Career growth: We develop industry-leading talent; our growth depends on your development.
3. Teamwork: We collaborate to solve problems and find solutions.
4. Our commitment to Diversity, Equality & Inclusion and community: We celebrate diverse backgrounds and ideas, believing these make us stronger and better community members.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive environment with growth opportunities.

GENERAL PURPOSE:

The Area Supervisor is part of Store Leadership, responsible for a specific store area and overall store operations when acting as Manager on Duty. Responsibilities include opening/closing the store, supervising associates, maintaining a friendly environment, proper merchandise presentation, and executing operational processes.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

• Prioritize safety, practicing safe behaviors at all times.
• Maintain awareness to ensure a safe shopping environment, reporting unsafe conditions.
• Secure the building, including entrance/exit control, EAS device checks, and cash security.
• Keep areas clear and safe for emergency egress.
• Handle customer safety, accident prevention, and emergency procedures.
• Test fire alarms and respond to alarms as needed.

Customer Service:

• Treat everyone with respect and professionalism.
• Recognize and appreciate associates' efforts.

Personal and Store Brand:

• Represent the company's brand professionally.
• Maintain a professional appearance and ensure store cleanliness and merchandising standards.

General Merchandising:

• Ensure recovery, sizing, and markdowns meet standards.
• Handle merchandise receiving, processing, and organization.
• Manage back stock and reduce damage-related loss.

Loss Prevention:

• Follow Loss Prevention programs, maintain a high customer service presence, and safeguard assets.
• Maintain PVM system and conduct package inspections.

Front End Supervision and Operations:

• Maximize productivity and ensure standards at the front end.
• Train associates on cash register procedures and customer flow management.

Fitting Rooms:

• Maintain cleanliness and accountability in fitting rooms.

Administrative Duties:

• Handle cash pulls, deposits, payroll, and other administrative tasks as assigned.

QUALIFICATIONS AND SKILLS:

• Excellent communication skills in English.
• Experience in customer service and supervision preferred.
• Familiarity with POS systems.
• Ability to perform basic math and work flexible hours.

PHYSICAL REQUIREMENTS/ADA:

• Ability to use store equipment and spend most of the time standing, walking, and lifting up to 25 lbs, with some exceptions for stockroom roles.

SUPERVISORY RESPONSIBILITIES:

• Retail associates and stockroom leads (if applicable).

DISCLAIMER:

This description summarizes primary duties and is subject to change. Ross is an equal opportunity employer, committed to diversity and compliance with applicable laws.