Area Supervisor

Ross Stores, Inc.; Chicago (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading retail company seeks an Area Supervisor to join their Store Leadership team. This role involves overseeing store operations, ensuring safety, managing customer service, and supervising associates. Candidates should possess strong communication skills and prior supervisory experience, contributing to a positive shopping environment and operational efficiency.

Qualifications

• Prior supervisory experience preferred.
• Excellent verbal communication, fluency in English.

Responsibilities

• Oversee store operations and supervise Associates.
• Ensure a safe shopping environment and manage customer service.
• Handle cash pulls, deposits, and payroll.

Skills

Communication

Leadership

Collaboration

Tools

POS systems

Job description

Join to apply for the Area Supervisor role at Ross Stores, Inc.

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Join to apply for the Area Supervisor role at Ross Stores, Inc.

Our values start with our people, join a team that values you!

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
  
  

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

General Purpose

The Area Supervisor is part of the Store Leadership team, responsible for a specific area of the Store, overseeing operations and supervision when functioning as the Manager on Duty. They handle opening and closing the store, supervising Associates, maintaining a friendly shopping environment, ensuring merchandise presentation, and executing operational processes as needed.

Essential Functions

Maintaining Safe & Secure Environments:

• Prioritize safety and practice safe behaviors in all tasks.
• Maintain awareness on the sales floor to ensure a safe shopping environment, reporting unsafe conditions.
• Secure the building, control entrances/exits, check EAS devices, and oversee security measures.
• Keep clear egress routes and handle emergency procedures.
• Test fire alarms and respond to after-hours alarms as needed.

Customer Service:

• Treat all Customers, Associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism; recognize Associates through company programs.

Personal and Store Brand:

• Represent the Company brand professionally at all times.
• Maintain a professional appearance and enforce dress code adherence.
• Keep store areas clean, well-maintained, and merchandised to standard.

General Merchandising:

• Ensure recovery, sizing, and markdowns per standards through coaching and task assignment.
• Handle merchandise receiving, processing, and organization efficiently.
• Manage back-stock and merchandise presentation, minimizing loss and ensuring compliance with presentation guidelines.

Loss Prevention:

• Follow Loss Prevention programs, maintain a strong customer service presence, and safeguard confidential information.
• Maintain PVM system, conduct inspections, and execute best practices to maximize productivity.

Front End Supervision and Operations:

• Ensure front end operations meet standards, manage customer lines, and coach associates on procedures.

Fitting Rooms:

• Maintain cleanliness and compliance of the fitting rooms, ensuring proper tagging and return of merchandise.

Administrative Duties:

• Manage cash pulls, deposits, payroll, and other duties as assigned by the Store Manager.

Competencies

• Manage Work Processes, Business Acumen, Planning & Prioritizing, Talent Building, Collaboration, Leadership by Example, Effective Communication, Accountability & Execution

Qualifications and Skills:

• Excellent verbal communication, fluency in English, prior supervisory experience preferred.
• Familiarity with POS systems, basic math skills, ability to work evenings and weekends.

Physical Requirements:

• Use of store equipment, standing, walking, bending, lifting over 25 lbs, and other physical tasks.

Supervisory Responsibilities:

• Retail Associates, Stockroom Leads (if applicable).

Disclaimer:

This is a summary; duties may change. Ross is an equal opportunity employer, committed to diversity and compliance with laws.