Area Service Leader - Customer Success Growth (Relocation)

GE HealthCare; Massachusetts; On-site; USD 142,080 - 213,120; Full time

Benefits offered by this job

Relocation assistance provided

Job summary

GE HealthCare is seeking an Area Service Leader in Massachusetts to implement service strategy for the site/territory, lead technical teams, and partner with market leadership to drive growth and customer satisfaction. You will own customer relationships, manage the install base and contract renewals, and ensure service delivery meets SLA while driving profitability.

Collaborating with regional leaders and the commercial team, you will plan resources, coordinate recalls and PMs, and strive for

Qualifications

• Bachelor’s degree from an accredited university or college (or a high school diploma / GED with at least 4 years related experience.)
• Previous People Leader experience with strong oral/written communication and leadership skills.
• Proven experience leading a team and managing customer relationships.
• Ability to understand customer issues and drive resolution (technical or business).

Responsibilities

• Own and manage current customer relationships across a designated sites or territory, ensuring customer success and satisfaction.
• Drive an inclusive & diverse culture of focus, ownership & trust, win together and have fun.
• Total ownership of install base in the area and contract renewals, partnering with DOS/HSAM to ensure retention of a designated customer list.
• Ownership of execution on recalls and PMs.
• Accountable for QPR with Account Community, including, but not limited to site leads, HSAMs, DOSs and the commercial team.
• Resource (day to day) planning and CSO ownership.
• Ensure understanding of customers' organizational and service delivery strategies and desired outcomes.
• Accountable for driving profitability, delivery and growth of assigned customers; support local VCP initiatives.
• Support commercial-service targets and additional revenue opportunities within the assigned customer base.
• Know-understand contractual deliverables and ensure smooth service delivery in line with SLA.

Skills

People leadership

Customer relationship management

Strategic planning

Problem solving

Communication skills

Education

Bachelor’s degree

High School diploma/GED with 4 years related experience

Job description

GE HealthCare is seeking an Area Service Leader in Massachusetts to implement service strategy for the site/territory, lead technical teams, and partner with market leadership to drive growth and customer satisfaction. You will own customer relationships, manage the install base and contract renewals, and ensure service delivery meets SLA while driving profitability.

Collaborating with regional leaders and the commercial team, you will plan resources, coordinate recalls and PMs, and strive for