Area PCC and Crematories Operations Assistant Manager

Service Corporation International; Seattle, Northern (WA, KY); Híbrido; USD 80.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental & Vision

Flexible Spending Accounts

Health Savings Account

401(k) with Company match

Paid time off

Short-Term Disability

Long-Term Disability

Life Insurance

Employee Assistance Program

Descripción de la vacante

Service Corporation International is seeking an experienced PCC management assistant to support daily operations at the Seattle location. Responsibilities include budgeting, staffing, and ensuring exceptional service for client families.

The role emphasizes financial oversight, regulatory compliance, and leadership of frontline supervisors to drive performance and engagement.

Formación

• Senior-level experience in funeral home management or similar operations.
• Experience managing budgets and expenses with accountability.
• Strong financial and business acumen and the ability to interact with diverse cultures.

Responsabilidades

• Develop annual business plan and budget with local leadership and market initiatives.
• Monitor and achieve operational goals; approve expenditures including overtime.
• Manage day-to-day operations to meet and exceed client family expectations and ensure compliance.
• Lead frontline supervisors; communicate company/market strategies and goals to the workforce.
• Collaborate with local and market leadership on product/process improvements and resource sharing.
• Maintain facilities and grounds, ensure safety and quality standards are met.

Conocimientos

Financial acumen

Interpersonal skills

MS Office

Educación

High School Diploma

Finance & Accounting courses

Herramientas

MS Office

Descripción del empleo

Our associates celebrate lives. We celebrate our associates.

Assistant PCC management in the daily operations a PCC location(s). Responsible for recommending short-term plans, operations, and development of a professional and effective workforce, and exceeding client family expectations.

JOB RESPONSIBILITIES

Financial Management

• Participate in the development of annual business plan. Work with local and market Leadership to develop annual business plan and budget as well as financial and operational initiatives.

• Monitor and achieve operational goals and make appropriate sustainable business decisions. Approve expenditures and invoices including overtime.

Operations

• Manage the day-to-day activities ensuring on-time services that exceeding client family expectations. Remove barriers, encourage ideas, and identify improvements. Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability. Assure the location’s operating practices comply with applicable federal & state regulations and Company policies.

• Drive location goals and priorities. Communicate, and monitor goals, priorities, processes and procedures. Manage frontline supervisor’s responsibilities, expectations, and accountabilities. Effectively present and communicate Company and Market strategies, values, and goals to location worforce.

• Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.

• Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture. Ensure all safety, quality control, and compliance standards are adhered.

People Development

• Develop a strong, trusting, and reliable team. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Constructively address issues and provide tangible and appropriate feedback. Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover. Monitor training and licensing requirements ensuring workforce is re-trained/licensed prior to expiration.

• Screen candidates (internal and external) and hire or promote a skilled and effective workforce. Establishes pay, recommends pay increases, special pays, and career advancements.

• Discipline workforce as necessary. Writes development plans to close behavior or skill gaps. Collaborates with Human Resources throughout discipline, development, and termination processes. Recommends and discusses terminations with Market Leadership.

Other

• Builds and expand brand and product awareness in order to increase sales and market share. May network with key community leaders to build business relationships, influence, and support the community. Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company.

• Develop and implement plans to improve customer satisfaction index and on-line community reviews.

MINIMUM Requirements

Education

• High School Diploma or equivalent required;

• At least twelve (12) hours college courses in Finance & Accounting strongly preferred

Certification/License

• Embalming licensure preferred.

Experience

• At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities. Funeral Home Management must have knowledge of industry competitive pricing, demographic patterns, and market competition

• At least two (2) years’ experience managing people and effectively managing budgets and expense control required

Knowledge, Skills and Abilities

• Knowledgeable in Financial and Business acumen

• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers

• Proficient in MS Office suite including mail, word, excel, & power point

Work CONDITIONS

Work Environment

• Work may be performed both indoors and outdoors regardless of weather conditions; exposure to various chemicals and fluids.

• Limited amount of local traveling required

• Comply with field dress code policy.

• Personal safety equipment or appropriate attire required for care center or crematory environment

Work Postures

• Sitting continuously for multiple hours or standing continuously for multiple hours.

Physical Demands

• Manual dexterity to operate standardized office equipment, telephone, calculator, copier, and computer.

• Ability to lift up to 50lbs to assist with moving bodies

Work Hours

• Typically required to work several evenings or weekends each month

Pay:

• $80,168.40 to $95,000.00

Benefits

• Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 98155

Category (Portal Searching): Operations

Job Location: US-WA - Seattle

Job Profile ID: F00360

Time Type: Full time

Location Name: Seattle Care Center - Seattle Service Group Crematory - Acacia Memorial Park & Funeral Home