Care Center Manager

Service Corporation International; Pueblo, Northern (CO, KY); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Financial match

Life Insurance

Disability insurance

Job summary

Service Corporation International is seeking a Manager for a Care Center location in Pueblo, CO. The role oversees daily operations, finances, and staff, aiming to meet revenue targets and quality service for families.

The position requires leadership experience, Mortuary Science credentials, and strong collaboration with leadership to drive improvements and customer satisfaction.

Qualifications

• Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities
• Minimum (2) years of experience managing people or projects
• Budgeting and expense control experience strongly preferred
• Education requirements as listed (high school or Mortuary Science)

Responsibilities

• Manage daily operations of a single Care Center location and line of business
• Develop annual business plan and budget with financial, production, and revenue goals
• Monitor and achieve annual financial goals and P&L targets
• Lead staff development, training, and performance reviews
• Collaborate with HR and Market Leadership on recruiting and retention
• Ensure compliance with federal/state regulations and company policies

Skills

Financial acumen

People leadership

Customer service

Interpersonal skills

Education

High school diploma or equivalent

Technical school diploma or Mortuary Science

Bachelor’s degree in Mortuary Science

Tools

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.

Manage the daily operations of a single Care Center location and single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES

Financial Management

• Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
• Accountable for monitoring and achieving annual financial goals
• Approve expenditures and invoices including overtime

Operations

• Manage the daily activities ensuring on-time services
• Assure the location’s operating practices comply with applicable federal and state regulations and Company policies
• Establish location goals and priorities
• Effectively present and communicate Company and Market strategies, values, and goals to staff
• Manage frontline supervisor’s responsibilities, expectations, and accountabilities
• Collaborate with local Management for resource sharing, ideas, and business or operational enhancements
• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
• Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture

People Development

• Develop a strong, trusting, and reliable team
• Understand team members’ career aspirations and provide assignments to develop skills and or close gaps
• Monitor training and licensing requirements, ensuring staff is re‑trained/licensed prior to expiration
• Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations
• Collaborate with Human Resources and Market Leadership for recruiting and retention

Other

• Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
• Develop and or implement plans to improve customer satisfaction index and on-line community reviews

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent
• Technical school diploma or Mortuary Science preferred
• Bachelor’s degree in Mortuary Science as required by state/province law and as prescribed by each state board

Certification/License

• Embalming license required for Manager Care Center as required by state/province law and as prescribed by each state board

Experience

• Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities
• Minimum (2) years of experience managing people or projects
• Budgeting and expense control experience strongly preferred

Knowledge, Skills and Abilities

• Ability to work evenings and weekends
• Financial and business acumen
• Proficient in MS Office suite
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
• Excellent customer service skills

Pay:

• $60,000+ a year based on experience

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code: 81005

Category (Portal Searching): Operations

Job Location: US-CO - Pueblo

Job Profile ID: F00272

Time Type: Full time

Location Name: Imperial Funeral Home