Sales Assistant

Service Corporation International

Glendora, Northern (CA, KY)

Hybrid

USD 28,000 - 36,000

Full time

5 days ago

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Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

401(k) Retirement Savings Plan

Job summary

Service Corporation International is seeking a detail-oriented administrative support professional to assist with Sales Contracts, Memorial Products, and Sales Support activities. The role involves preparing marketing materials, coordinating installations, and maintaining documents for multiple funeral properties.

The ideal candidate will have strong computer skills, bilingual ability, and the capacity to work independently while ensuring compliance with industry procedures and company policies.

Qualifications

Must have a high school diploma or GED.
2+ years administrative experience preferred, electronic contracts helpful.
Must be able to learn funeral/cemetery industry practices.

Responsibilities

Discuss contract issues and track metrics with Sales Associate.
Monitor memorial products and notify family upon installation.
Prepare marketing and pricing materials for appointments and events.
Organize marketing materials, lot cards, burial books, maps and related documents.
Proactively escalate customer dissatisfaction to Sales Associate or management.

Skills

Bilingual proficiency

Proficient computer skills

Accurate mathematical skills

Detail oriented

Cognitive problem solving

Self-motivated

Professional communication

CRM responsibility

Education

High School Diploma or GED

Tools

CRM

Job description

Our associates celebrate lives. We celebrate our associates.

Provides administrative and clerical sales support. Prepares marketing materials for sales appointments and community events. Monitors memorial products, verify installation, and notifies family.

JOB RESPONSIBILITIES

Sales Contracts

Discusses contract issue(s) and deliverable with Sales Associate. Tracks contract issue metrics. Identifies trends and discusses with Sales Management for underperformance discussion with Sales Associate.
Runs reports to identify Pre-Need past due payments. Forwards report to Sales Management for cascade to Sales Associate.
Reconciles pending property payments against contract and contract revisions; revenue is recognized when 75% paid.

Memorial Products

Monitors in-progress manufacturing and confirms delivery. Updates Sales Associate upon installation.
Take initiative to resolve issues with grounds superintendent surrounding installation. Post installation, notify client of completion.
Escalates customer dissatisfaction issues to Sales Associate or management.

Sales Support

Place outgoing calls to confirm scheduled sales appointments. Update system to notify Sales Associate.
Prepare marketing and pricing materials for scheduled appointments.
Prepare marketing, pricing, and advertising materials for community events. Assist with event set-up, as needed during event, and event break-down/clean-up. May order catering or supplies.
Organize and maintain marketing materials, lot cards, burial books, maps, and similar.

Expectations

Self manages workload to deliver quality work on time. Works independently; as needed requests work be peer reviewed for accuracy and improvement. Completes non-routine work applying experience and knowledge of procedures, regulations, and policies; escalates complex and unique issues for guidance. Consistently applies procedures, regulations, and policies producing compliant and efficient results. Exhibits accountability for work and behaviors.
Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Notifies manager when workload is light and volunteers for additional work. Adjusts effectively to work within new work structures, processes, requirements, or cultures. Ensures compliance with local, state, and federal regulations.
Maintains department’s standard operating procedures (SOP) and job aids. Requests SOP & job aids peer review. Learns how to document SOPs, appropriate level of detail, and written communication.
This is not intended to be an all-inclusive list of the essential functions or duties related to this job.

MINIMUM Requirements

Education

High School Diploma or GED

Licenses

Valid state driver’s license with an acceptable driving record

Experience

At least two (2) years’ administrative work experience, preferably with electronic contracts.

Knowledge, Skills and Abilities

Bilingual proficiency is a plus
Proficient computer skills
Accurate mathematical skills
Detail oriented
Ability to learn funeral/cemetery/care center industry acumen
Cognitive ability including reasoning, identify problems, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.
Process and results oriented, motivated to keep projects moving ahead by identifying obstacles and exploring alternatives
Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated
Ability to build professional and trusting business relations across the Territory
Professional written and verbal communication skills
Willingness to work in the death industry
CRM responsibility

Work CONDITIONS

Work Environment

Work indoors during all seasons and weather conditions
Comply with Field dress code policy

Work Postures

Frequent, continuous periods of time standing, up 6 hours per day
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings and cemetery property frequently

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Lifting, pushing, pulling up to 10 pounds

Work Hours

Working beyond “standard” hours as the need arises

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

#SCI

Compensation:

Salary: $20.00/hr.- $26.00/hr.

An individual’s pay within the scale is based on several factors that may include one or more of the following: background, skills, relevant experience, performance, education and work location.

Benefits: