Area Operations Supervisor

Chick-fil-A; San Bernardino (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Chick-fil-A in California is seeking an Area Supervisor who can lead shifts, develop Team Members, and uphold core values while ensuring profitability and efficiency in daily operations. The role emphasizes servant leadership, team development, and maintaining high standards.

Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment.

Qualifications

• Lead the team and drive a positive culture.
• Post-shift walkthroughs with results communicated on Slack.
• Hold Team Members accountable for training Team Members-in-Training.
• Manage daily huddles with on-shift staff.
• Place Team Members in positions based on business needs.
• Mitigate and de-escalate customer or employee disputes.
• Oversee quarterly QIV (Deloitte) and Food Safety visits.
• Run breaks in accordance with labor laws.
• Execute food cost and safety initiatives.
• Coordinate inventory transfers and vendor repairs.
• End of Month counts.

Responsibilities

• Leadership: Promote a safe environment and high morale with minimal politics.
• Post-shift walkthroughs with results communicated on Slack.
• Hold daily huddles with Team Members on shift.
• Develop Team Members and provide constructive feedback.
• Customer Experience: Place Team Members and New Hires appropriately.
• Handle callouts and adjust staffing to meet needs.
• De-escalate conflicts between customers or employees.
• Oversee safety, quality, and daily checklists compliance.
• Ensure safety and quality standards in all restaurant operations.
• Conclude End of Month counts and report findings.

Skills

Core values

Bottleneck identification

Delegation

Opening & closing

Operations troubleshooting

Food safety standards

Injury & crisis management

CEM/OSAT knowledge

CFA reports understanding

Interpersonal skills

Written & verbal communication

Emotional intelligence

Job description

JOB SUMMARY

The Area Supervisor must fulfill all the competencies, responsibilities, requirements, and availability of a Team Member with added proficiency and additional responsibilities. A Manager has the capability and decision-making skills to consider larger complexities of the business. A Manager can properly manage a shift and ensure profitability and efficiency in the daily operations of the business. They are viewed as a leader among their peers and those in their span of care.

COMPETENCIES

• Embody Restaurant’s Core Values (Servants Heart, Purpose Driven, Pursuit to Personal Growth, Versatile, Excellence)
• Able to identify bottlenecks and put aces in their places
• Able to delegate and lead others effectively
• Proficient in opening and closing the restaurant
• Understand general operations troubleshooting and how to utilize CFA support
• Knowledge of Food Quality and Food Safety standards
• Proficient in handling work-related injuries and crisis-management
• Understand the importance and impact of CEM/OSAT scores, guest satisfaction and experience
• Have a basic understanding of CFA reports
• Display a hunger to grow and enthusiasm for the business
• Show professionalism / preparation throughout all of work - written and oral communication
• Demonstrate strong interpersonal skills and Emotional Intelligence

RESPONSIBILITIES

• Leadership
• Promote a safe environment, and drive healthy culture (minimal politics, minimal confusion, high employee morale, and high productivity)
• Post-shift walkthroughs with results communicated on Slack
• Hold Team Members accountable for training Team Members-in-Training properly
• Talent
• Hold daily huddles with Team Members on shift
• Say hello and goodbye to every employee on shift
• Assist with the development of Team Members
• Customer Experience
• Place Team Members and New Hires in positions appropriate for the business needs, adjusting during peak and slow times
• Call Team Members in if we are experiencing callouts
• Mitigate and de-escalate customer or employee disputes
• Oversee quarterly QIV (Deloitte) and Food Safety (Ecosure/ Health Department) visits
• Sales & Brand Growth
• Support the opposite house whether running breaks or relieving pressure from call outs that alter sales and operations
• Hold and maintain high standards for safety, quality, and accuracy in the restaurant
• Oversee completion of daily checklists (i.e. Jolt)
• Financial Stewardship
• Run breaks in accordance with jurisdictional labor laws
• Execute Food cost / Food safety initiatives
• Call area stores if inventory is running low, and organize the transfer of product
• Call approved vendors if repairs and maintenance are needed
• Conduct End of Month counts

REQUIREMENTS

• ServSafe Manager level certified
• Cross-trained in all FOH and BOH positions
• Consistent, reliable and present
• Cash Management experience
• Execute the Winning Hearts Strategy
• Fluent in English required
• Fluent in Spanish preferred
• Non-disclosure agreement required

AVAILABILITY/HOUR ALLOCATION

• Work a minimum of thirty hours a week
• Must be available to either open or close the restaurant daily
• Must have open availability 5 days out of the week; utilizing Friday and Saturday as two of those days.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.