Area Operations Manager - Windows & Doors Installations

Infinity by Marvin; Boston (MA); Vor Ort; USD 115.000 - 135.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid holidays

Paid parental leave

401(k) retirement savings match

Profit sharing

Wellbeing account

Paid day off

Zusammenfassung

Marvin is seeking an Area Operations Manager to lead field operations across Boston and the Lower Hudson Valley. You will develop business processes, resolve complex customer issues, and inspire teams to deliver a white-glove installation experience.

This high-impact leadership role shapes customer satisfaction and overall business success, with travel up to 25% and a compensation range reflecting experience.

Qualifikationen

• Experience leading and developing high-performing teams.
• Strong customer-first mindset.
• Strategic and solutions-focused thinking.
• Ability to adapt in a fast-paced environment.
• Proficiency in Microsoft Office; MarketSharp is a plus.

Aufgaben

• Lead, coach, and develop project managers, installers, and warehouse staff.
• Resolve customer concerns with urgency, professionalism, and empathy.
• Conduct regular job site visits and engage directly with homeowners.
• Execute operational plans to meet or exceed revenue goals.
• Create and improve processes, policies, and procedures.
• Oversee inventory management across assigned markets.
• Ensure compliance with safety and installation standards.
• Partner with internal teams on accounts receivable and vendor management.

Kenntnisse

Leadership

Customer-first mindset

Strategic thinking

Adaptability

Office proficiency

Tools

MarketSharp

Jobbeschreibung

Marvin is seeking an Area Operations Manager to lead field operations across Boston and the Lower Hudson Valley. You will develop business processes, resolve complex customer issues, and inspire teams to deliver a white-glove installation experience.

This high-impact leadership role shapes customer satisfaction and overall business success, with travel up to 25% and a compensation range reflecting experience.