Area Operations Manager - People & Performance Lead

Amazon Inc.; Euclid (OH); On-site; USD 70,000 - 91,000; Full time

Job summary

Amazon.com Services LLC is seeking an Area Manager to lead a team of hourly employees and ensure safety, quality, attendance, and performance standards are met. The role involves coordinating with Safety, Engineering, Loss Prevention, Quality Assurance, and HR to implement plans that align with business objectives.

Responsibilities include mentoring staff, supporting productivity, and meeting customer delivery promises.

Qualifications

• 2+ years of employee and performance management experience.
• Flexibility to work weekends, nights, and holidays.
• Excellent customer service, communication, and interpersonal skills.

Responsibilities

• Support, mentor, and motivate your hourly workforce.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, and HR to meet business objectives.
• Lift up to 49 pounds and frequent manual tasks.
• Stand/walk for up to 12 hours during shifts.
• Work in variable temperatures and outdoor loading environments.
• Continuously climb and descend stairs where applicable.

Skills

People management

Flexibility with shifts

Customer service

Communication

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC is seeking an Area Manager to lead a team of hourly employees and ensure safety, quality, attendance, and performance standards are met. The role involves coordinating with Safety, Engineering, Loss Prevention, Quality Assurance, and HR to implement plans that align with business objectives.

Responsibilities include mentoring staff, supporting productivity, and meeting customer delivery promises.