Area Operations Manager — Lead, Improve & Deliver

Amazon; Fargo (ND); On-site; USD 70,000 - 91,000; Full time

Job summary

Amazon.com Services LLC in Fargo, ND is seeking an Area Manager to lead a team of hourly staff and ensure safety, quality, attendance, and performance targets are met. You will drive customer delivery promises, collaborate with cross-functional teams, and adapt to varying shift schedules across a multi-site fulfillment network.

The role requires strong leadership, a track record in performance management, and the ability to work flexible hours, including weekends and nights.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1+ years of performance metrics, process improvement or lean techniques experience.
• Experience with process improvements (Lean process, Kaizen, and/or Six Sigma)
• Excellent customer service, communication, and interpersonal skills.
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
• Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments.

Responsibilities

• Support, mentor, and motivate your hourly workforce
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, HR to develop plans to meet objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in various, sometimes loud and temperature-variable environments
• Flexible schedule including weekends and overnight shifts

Skills

Leadership

Customer service

Communication

Interpersonal skills

Education

Bachelor's degree in Engineering, Operations, Supply Chain/Logistics, or a related field

Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field

Job description

Amazon.com Services LLC in Fargo, ND is seeking an Area Manager to lead a team of hourly staff and ensure safety, quality, attendance, and performance targets are met. You will drive customer delivery promises, collaborate with cross-functional teams, and adapt to varying shift schedules across a multi-site fulfillment network.

The role requires strong leadership, a track record in performance management, and the ability to work flexible hours, including weekends and nights.