Area Operations Lead — Team, Safety & Delivery

Amazon Inc.; Hagerstown (MD); On-site; USD 70,000 - 91,000; Full time

Job summary

Amazon.com Services LLC in Maryland is seeking an Area Manager to lead a team of hourly staff, drive safety, quality, attendance, and performance, and ensure customer orders are delivered on time.

You will collaborate with Safety, Engineering, Loss Prevention, Quality Assurance and Human Resources, operate across first/middle/last mile, and work flexible shifts including nights and weekends. Lifting up to 49 lbs and long shifts may be required.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1+ years of performance metrics, process improvement or lean techniques experience.
• Experience managing a team of 20+ employees.
• Experience with process improvements (Lean process, Kaizen, and/or Six Sigma).
• Excellent customer service, communication, and interpersonal skills.
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
• Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments.

Responsibilities

• Support, mentor, and motivate your hourly workforce
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Skills

People management

Performance metrics

Process improvement

Lean techniques

Customer service

Communication

Education

Bachelor's degree or equivalent

Tools

Lean Six Sigma

Job description

Amazon.com Services LLC in Maryland is seeking an Area Manager to lead a team of hourly staff, drive safety, quality, attendance, and performance, and ensure customer orders are delivered on time.

You will collaborate with Safety, Engineering, Loss Prevention, Quality Assurance and Human Resources, operate across first/middle/last mile, and work flexible shifts including nights and weekends. Lifting up to 49 lbs and long shifts may be required.