Area Operations Lead - People, Safety & Delivery

Amazon Inc.; Phoenix (AZ); On-site; USD 70,000 - 91,000; Full time

Benefits offered by this job

Health insurance

RSUs

Job summary

Amazon.com Services LLC is hiring an Area Manager in the Phoenix, AZ area to lead a team of hourly staff and ensure safety, quality, attendance, and performance across shifts. You will drive improvements with cross-functional partners to meet delivery commitments and support a fast-growing fulfillment network.

The role requires 2+ years of management experience and a bachelor’s degree (or equivalent) with flexibility for shift work, including weekends and holidays.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1+ years of performance metrics, process improvement or lean techniques experience.
• Experience managing a team of 20+ employees.
• Experience with process improvements (Lean process, Kaizen, and/or Six Sigma).
• Excellent customer service, communication, and interpersonal skills.
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.

Responsibilities

• Support, mentor, and motivate your hourly workforce
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Skills

People management

Performance metrics

Lean / Six Sigma

Education

Bachelor's degree or equivalent

Engineering/Operations/SC/Logistics degree

Job description

Amazon.com Services LLC is hiring an Area Manager in the Phoenix, AZ area to lead a team of hourly staff and ensure safety, quality, attendance, and performance across shifts. You will drive improvements with cross-functional partners to meet delivery commitments and support a fast-growing fulfillment network.

The role requires 2+ years of management experience and a bachelor’s degree (or equivalent) with flexibility for shift work, including weekends and holidays.