Area Operations Coach

Hunter Super Techs - TurnPoint; Omaha (NE); On-site; USD 65,000 - 95,000; Full time

Job summary

Wingstop – Vibe Restaurants is seeking an Area Operations Coach to oversee all operations within an assigned wing of restaurants. This full-time exempt role reports to the Director of Operations and focuses on driving productivity and excellence across multiple site operations.

You will lead managers, manage budgets, forecast performance, and coach teams to achieve consistent results while visiting restaurants ≥4 days/week and maintaining strong communication with General Managers.

Qualifications

• Must be 18 years of age or older with a high school diploma or equivalent; a college degree is preferred.
• Two to four years of multi-unit experience in food service is recommended.
• Strong leadership, communication, and organizational skills, ability to prioritize tasks, solve problems, and work with limited supervision.
• Knowledge of catering, food preparation, and planning; familiarity with Word and Excel.

Responsibilities

• Own KPIs and financial performance for your wing and drive operational excellence.
• Budgeting, forecasting, and holding General Managers accountable for performance.
• Coach and develop managers; support staffing and succession planning.
• Create a monthly calendar and spend at least four days weekly in restaurants, visiting all dayparts.
• Conduct in-person bi-weekly one-on-ones with General Managers and two weekly huddle calls.

Skills

Leadership

Communication

Organizational skills

Prioritization

Problem solving

Coaching/People development

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Wingstop – Vibe Restaurants is seeking an Area Operations Coach to be responsible for all operations within an assigned \"wing\" of restaurants. This is a full-time exempt position that reports to the Director of Operations. We're looking for a leader who can ensure that all managers and team members work together to achieve the highest standards of productivity and operational excellence.Key ResponsibilitiesFinancial Performance & KPIs: You will own the key performance indicators (KPIs) and financial performance for your wing. This includes leveraging company and corporate systems, conducting business meetings, and using coaching to improve restaurant performance. You will also be responsible for budgeting, forecasting, and holding General Managers accountable for their performance.People Development: You will support staffing and succession planning by advising on retention and turnover and helping to create and execute succession plans. You'll also support the development of managers to foster their personal and professional growth.Purposeful Planning: You will create a monthly calendar and spend a minimum of four days per week in restaurants, ensuring you visit all dayparts weekly (opening, mid, and night). You will also conduct in-person, bi-weekly one-on-ones with General Managers and two huddle calls per week.Qualifications & RequirementsYou must be 18 years of age or olderA high school diploma or equivalent is required, and a college degree is preferableTwo to four years of multi-unit experience in food service is recommendedWe're looking for someone with strong leadership, communication, and organizational skills who can prioritize tasks, solve problems, and work effectively with limited supervisionYou should also have knowledge of catering, food preparation, and planning, as well as a general knowledge of computer functions like Word and ExcelPhysical Demands & Work EnvironmentThis is a fast-paced role that requires you to frequently stand, walk, and sit. You must be able to lift and/or move up to 50 pounds. The work environment is moderate to loud and can be hectic with occasional periods of big workloads. You should be able to withstand changes in temperature, steam, and heat in a confined area. You may also be required to work evenings, weekends, and holidays.