Area Manager - Multi-Location Customer Experience

Amazon; Pittsburgh (Allegheny County); Sur place; USD 53 000 - 68 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) matching

Paid time off

Parental leave

Résumé du poste

Prime Now LLC, part of Amazon, seeks an Area Manager to oversee operations across multiple locations and lead shift leaders to deliver exceptional customer experiences. You will cultivate a culture rooted in customer obsession, trust, respect and continuous learning.

You’ll manage hiring, onboarding, performance, and career growth while traveling between sites 50–75%. The role requires lifting up to 49 lbs and working nights, weekends, and holidays.

Qualifications

• Experience in customer-facing leadership roles.
• Experience in problem solving and delivering results.
• Experience working independently with minimal supervision.
• 2+ years leadership experience in a customer-facing retail, hospitality, or grocery environment, or 2+ years of Amazon (Blue Badge/FTE) experience, or Bachelor's degree from an accredited university.

Responsabilités

• Lead shift leads and associates, overseeing hiring, onboarding, performance, and career growth.
• Drive daily operations by executing SOPs, identifying improvements, implementing solutions, and providing training.
• Foster a customer-focused culture aligned with Amazon’s Leadership Principles.
• Track key metrics, manage performance inputs, and present results in business reviews.
• Oversee multiple sites, prioritize time effectively, and develop strong store leadership.
• Ensure a safe, clean, and secure environment for employees, customers, and packages.
• Handle escalations and guide associates on issue resolution.

Connaissances

Customer-facing leadership

Problem solving

Independent work

Leadership in retail

Formation

Bachelor's degree

Description du poste

Prime Now LLC, part of Amazon, seeks an Area Manager to oversee operations across multiple locations and lead shift leaders to deliver exceptional customer experiences. You will cultivate a culture rooted in customer obsession, trust, respect and continuous learning.

You’ll manage hiring, onboarding, performance, and career growth while traveling between sites 50–75%. The role requires lifting up to 49 lbs and working nights, weekends, and holidays.