Area Manager, Janitorial Services

GDI Services Inc US; Hartford (CT); On-site; USD 50,000 - 90,000; Full time

Job summary

GDI Services in Hartford, CT is seeking an experienced operations leader to supervise field staff, including cleaners and supervisors, and to plan, organize, and direct a mixed portfolio of accounts. You will ensure services exceed client expectations while maintaining key client relationships and promoting growth with the market.

The role requires overseeing budgets, payrolls, and cost projections, working with Business Development and Account managers, and coaching staff to uphold quality and

Qualifications

• 3+ years progressive experience in Commercial Cleaning with multi-unit/territory management.
• Strong interpersonal and networking skills to engage clients and peers.
• Customer-focused approach ensuring service quality and client satisfaction.

Responsibilities

• Maintain existing client relationships through networking and high-level facility management.
• Communicate openly with clients about contracts and service expectations.
• Ensure union agreements and employee handbooks apply to serviced facilities.
• Review budgets, payrolls, cost projections and supply records while upholding service standards.
• Collaborate with Business Development and Account managers to drive operations success.
• Develop long-term solutions addressing customer needs and issues.
• Assist with training and coaching staff in cleaning, floorcare, and managerial skills.
• Verify all customer and quality standards by site visits and scope reviews.
• Represent the company in communications and other duties as needed by management.

Skills

Client management

Interpersonal skills

Networking

Quality improvement

Budget oversight

Microsoft Office

Tools

Microsoft Office Suite

Job description

GDI Services provides best in class integrated, high level, facility maintenance services to The United States and Canada. We have more than 30,000 team members who will effectively contribute to the success of ours and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we are able to offer unrivaled client experience and satisfaction.

Summary:

This position requires supervision of field staff, including Cleaners and Supervisors. You will be responsible for the planning, organization and direction of a mixed portfolio of accounts to ensure services exceed each client’s expectations. You will effectively maintain existing client relationships while promoting growth of new business within the market.

Compensation:

$50,000–$90,000 annually. Actual compensation will be determined based on experience, qualifications, geographic market, scope of responsibility, and other legitimate business considerations. Additional compensation and benefits may apply based on the position and applicable plans.

• Maintain existing client relationships through both networking and high- level facility management.
• Maintain open communications with clients that allow them to freely share opinions of our services contract management.
• Full understanding of Union agreements and employee handbook and assure those agreements pertain to facilities we service
• Review/oversight of budgets, payrolls, cost projections and supply control records while maintaining exceptional customer service.
• Work side by side with Business Development teams and Account managers to facilitate successful operations of all facilities.
• Develop and implement long term solutions to address customer
• Assist with training and coaching of staff (general cleaning, advanced floorcare techniques, managerial skills etc..).
• Ensure all customer and quality standards are met by touring the buildings with supervisor and staff, reviewing the overall cleanliness of the building and reviewing the contracted scope of work.
• Act as spokesperson representing the interest of company and any other duties designated by management or deemed necessary by current business conditions.

Skills/Qualifications:

• 3+ years progressive experience within Commercial Cleaning industry including at least one year of multi-unit/territory management experience required.
• Strong Interpersonal Skills.
• Networking Skills - Ability to create warm and friendly relationships with clients/peers.
• Customer Focus - Staying in tune with customer expectations about quality and service.
• Quality Improvement - Emphasizing high quality and taking action to improve
• Accountability - Personally exemplifying responsible and honest behavior.
• Strong experience using Microsoft Office Suite.

GDI, Inc. is an Equal Opportunity Employer.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.