Area Manager

Peabody; North Reading (MA); On-site; USD 74,000 - 101,000; Full time

Benefits offered by this job

30 days annual leave

Flexible benefits package

4x life assurance

Training & apprenticeships

Volunteering days

Pension contribution matching

Job summary

Peabody is seeking an experienced Homeownership Area Manager for the North Counties region. The role leads a dispersed team of Community Managers, delivering high-quality housing management services to homeowners and residents across multiple communities.

You will drive operational performance, oversee budgets and service charges, and ensure compliance with leasehold legislation and regulatory standards. The position requires travel to communities and a proactive approach to service improvement

Qualifications

• Experience leading and developing high-performing teams within housing or similar customer-focused environments.
• Strong housing management experience across homeownership, leasehold or related services.
• Financial acumen including budgets, service charges and reserve funds management.

Responsibilities

• Lead and develop a team of Community Managers to deliver outstanding housing management services.
• Drive performance against KPIs and implement improvement plans.
• Ensure seamless service across homeownership management, leases and community engagement.
• Provide housing operations expertise guided by leasehold legislation and regulatory standards.
• Manage budgets, service charges and reserve funds effectively.
• Oversee property standards through inspections and safety compliance.
• Collaborate across Peabody to improve services and outcomes for customers.

Skills

People leadership

Housing management

Budget management

Regulatory knowledge

Stakeholder management

CIH qualification

Education

CIH or equivalent

Job description

Homeownership Area Manager – North Counties

Are you an experienced housing professional with a passion for delivering excellent customer service and creating thriving Later Living Communities?

We're looking for an Area Manager to lead a team of Community Managers across our North Counties region and play a key role in delivering high-quality housing management services to our homeowners and residents. This is an exciting opportunity to lead from the front, driving operational performance, customer satisfaction and service improvement across our Later Living communities. You'll provide leadership, direction and support to a dispersed team, ensuring residents live in safe, welcoming communities and receive a consistently excellent service.

This role is based within our North Counties region and can be based from either our Houghton Regis or Reading office, depending on the successful candidate's location. As a visible operational leader, you'll regularly travel to communities across the region to support colleagues and residents.

What You’ll Be Doing

• Leading, developing and supporting a team of Community Managers to deliver outstanding housing management services.
• Driving performance against key performance indicators and implementing improvement plans where required.
• Ensuring a seamless service across homeownership management, community management, anti-social behaviour, complaints and community engagement.
• Providing housing operations and homeownership expertise, using your knowledge of leasehold legislation, regulatory standards and best practice to support decision-making.
• Managing budgets, service charges and reserve funds effectively.
• Ensuring communities are maintained to a high standard through regular inspections and walkabouts.
• Leading on health and safety compliance, including fire safety, legionella management and lone working procedures.
• Working collaboratively across Peabody to improve services and deliver positive outcomes for customers.
• Leading service improvement projects and contributing to the ongoing development of Later Living Services.

What You’ll Need

• Experience leading and developing high-performing teams within housing or a similar customer-focused environment.
• Strong housing management experience, ideally within homeownership, leasehold, freehold or specialist housing services.
• Strong financial management skills, including experience of managing budgets, service charges and reserve funds.
• Knowledge of homeownership legislation, regulatory requirements and landlord responsibilities.
• Experience managing operational performance and delivering service improvements.Experience managing health and safety compliance within residential housing environments.
• Strong communication, influencing and stakeholder management skills.
• A housing-related qualification such as CIH, or equivalent experience, is desirable.

Why Join Us?

• 30 days’ annual leave plus bank holidays.
• Flexible benefits package – including healthcare, dental, and lifestyle discounts.
• 4x life assurance.
• Ongoing training and development, including qualifications and apprenticeships.
• Two additional paid volunteering days each year.
• Up to 10% matched pension contribution.

Peabody does not provide sponsorship as a licensed UK employer.

Please note, an enhanced DBS check is required for this role.

Interview Date: Interviews will be held on Friday 16th and Monday 19th October and will include a presentation task.