Regional Operations Manager

Blue Ribbon; Glen Head (NY); On-site; USD 73,000 - 90,000; Full time

Job summary

Blue Ribbon, with its New Head Office, is seeking a Regional Operations Manager to lead our supported living and residential services across the region. You will oversee daily operations, drive quality and compliance, and mentor a team of managers while focusing on person-centred care.

The ideal candidate has proven regional leadership experience in social care, strong knowledge of MCA/DoLS and safeguarding, solid financial and people management skills, and excellent stakeholder relationships.

Qualifications

• Proven leadership experience in a Regional Manager or senior role within social care or healthcare.
• In-depth knowledge of learning disabilities services, including MCA, DoLS, Safeguarding, CQC, and health and safety regulations.
• Demonstrable financial and people management skills.
• Excellent communication skills and the ability to build strong stakeholder relationships.
• Highly organised, proactive, and able to work under pressure with a solutions-focused mindset.
• Strong IT skills including MS Word, Excel, PowerPoint and MS Teams.
• Willingness to travel and work flexibly to meet the needs of the business

Responsibilities

• Lead and develop your team to enhance current service performance and integrate new services.
• Champion quality assurance and compliance, ensuring all services meet and exceed care standards.
• Conduct monthly service audits, develop KPIs, and contribute to strategic planning.
• Provide expert advice and professional guidance across your portfolio.
• Foster a transparent and open culture that empowers staff and promotes continuous improvement.
• Build and maintain strong relationships with families, local authorities, and regulatory bodies.
• Lead change initiatives, manage budgets, and ensure financial performance in collaboration with the Finance team.
• Chair monthly quality/risk meetings, oversee action plans, and lead group resolution of incidents or complaints.

Skills

Leadership

Strategic planning

Communication

People management

IT skills

Education

Level 5 Diploma in Leadership for Health and Social Care

Tools

Nourish

Iplicit

PeopleHR

Roster management

Job description

Job reference: 000766

Salary: Up to £60,000

Location: New Head Office

Hours Per Week: 40

Closing date: 30/09/2026

Regional Operations Manager – Drive Quality, Inspire Teams, Lead with Purpose

(Full-Time)

Are you an experienced Regional Operations Manager ready to take the next step in your career? Do you have a passion for supporting individuals with Autism and Learning Disabilities while mentoring and guiding a team? If so, we have an exciting opportunity for you to join our team as a Regional Operations Manager!

We have an exciting opportunity for a dynamic and experienced Regional Operations Manager to join Blue Ribbon and play a pivotal role in leading our supported living and residential services across the region.

This is a key leadership role where you will oversee daily operations, drive quality and compliance, manage and mentor a team of managers, and lead service growth and improvement. If you're passionate about person-centred care and empowering others to thrive, we’d love to hear from you.

What You’ll Be Doing

• Lead and develop your team to enhance current service performance and integrate new services.
• Champion quality assurance and compliance, ensuring all services meet and exceed care standards.
• Conduct monthly service audits, develop KPIs, and contribute to strategic planning.
• Provide expert advice and professional guidance across your portfolio.
• Foster a transparent and open culture that empowers staff and promotes continuous improvement.
• Build and maintain strong relationships with families, local authorities, and regulatory bodies.
• Lead change initiatives, manage budgets, and ensure financial performance in collaboration with the Finance team.
• Chair monthly quality/risk meetings, oversee action plans, and lead group resolution of incidents or complaints.

What We’re Looking For

We are looking for an experienced and motivated leader who is passionate about delivering high-quality care and mentoring others.

Essential

• Proven leadership experience in a Regional Manager or senior role within social care or healthcare.
• In-depth knowledge of learning disabilities services, including MCA, DoLS, Safeguarding, CQC, and health and safety regulations.
• Demonstrable financial and people management skills.
• Excellent communication skills and the ability to build strong stakeholder relationships.
• Highly organised, proactive, and able to work under pressure with a solutions-focused mindset.
• Strong IT skills including MS Word, Excel, PowerPoint and MS Teams.
• Willingness to travel and work flexibly to meet the needs of the business

Preferable

• Level 5 Diploma in Leadership for Health and Social Care (or equivalent).
• Experience with systems such as Nourish, Iplicit, PeopleHR, and roster management platforms.
• Commercial awareness and the ability to identify service development opportunities.

Why Join Us?

• Lead with purpose and make a real difference across services.
• Be part of a forward-thinking Senior Leadership Team shaping the future of care.
• Join an organisation that values its people and promotes a transparent and collaborative culture.
• Support continuous service development and champion best practice across the board.

Our Values

• Everybody Matters – Ensuring inclusivity and respect for all.
• Honesty & Integrity – Maintaining transparency and trustworthiness
• Passionate & Resilient – Demonstrating enthusiasm and commitment
• Positivity – Fostering a positive, uplifting environment
• Professional Excellence – Striving for excellence in all aspects of care

MPSW