Area Manager

McDonald's Restaurants Limited

Indianapolis (IN)

On-site

USD 48,000 - 64,000

Full time

3 days ago

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Benefits offered by this job

Competitive Wages

Quarterly Bonus Program

Employee Discounts

Free Meals

Health, Dental and Vision Benefits

Tuition Reimbursement

Paid Vacations

Employee Rewards & Recognition Program

Top Notch Training

Growth Opportunities

Car Allowance

Job summary

McDonald's Restaurants Limited is seeking an Operations Supervisor to lead a patch in the Indianapolis/Lafayette area. You will coach general managers, drive QSC standards, labor cost control and customer service excellence.

You will mentor leadership, manage staffing targets, conduct performance reviews, and implement improvements to maximize sales and profitability while upholding McDonald's policies and values.

Qualifications

High School Diploma or equivalent required
Restaurant Field Operations experience or similar field

Responsibilities

Ensure the restaurant managers uphold the standards of Quality, Service and Cleanliness.
Ensure the restaurants meet or exceed operational goals laid out in the budget including Labor, Sales, Profit, Food Cost and controllable areas.
Develop your managers to perform at the highest levels.

Skills

Leadership

People management

Project management

Customer service

Staffing

Education

High School Diploma or equivalent

Job description

Full Job Description

We are a family orientated Franchisee looking to add to our McFamily of Leadership! We are currently hiring for an Operations Supervisor for the Indianapolis/Lafayette area!

Some of our great Benefits:

Competitive Wages
Quarterly Bonus Program
Employee Discounts
Free Meals
Health, Dental and Vision Benefits
Tuition Reimbursement
Paid Vacations
Employee Rewards & Recognition Program
Top Notch Training
Growth Opportunities
Car Allowance

Expectations:

People:

Championing the McDonald's "People Promise" by personally demonstrating, reinforcing and following-up on the (1) Respect and recognition (e.g., crew & manager schedules, reward and recognition programs) and (2) Values & Leadership behaviors e.g., adherence to policies and procedures, crew and manager communications, acts on issues raised by crew and managers appropriately, employee commitment survey and action plans)
Collaborating with peers - Guide General Managers to establish individual performance targets (Specific, Measurable, Attainable, Realistic, Time-bound), conducting performance reviews timely and communicating one-on-one, implementing Performance Improvement Plans, and partnering with them to correct or deliver expected performance results.
Mentoring high potential individuals and providing input into succession planning process
Establishing and setting staffing targets, and working with teams to ensure all restaurants within the patch are adequately staffed (through quality hiring and retention) to maximize sales potential
Ensuring that the quality hiring process is followed; participating in making final selection decisions on all restaurant managers based on Profit
Choosing the appropriate consulting approach (e.g., directive, inspiring, coaching, collaborative) based on the performance level of each General Manager

QSC/Sales Building:

Protecting the McDonald's brand by ensuring that our restaurants meet McDonald's QSC operational standards, food safety standards, and labor laws
Demonstrate Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes
Supports, develops and requires General Managers to teach restaurant teams to execute the 12 restaurant systems (QSC Playbook) that produce consistently high levels of QSC
Ensures that PACE is completed on a rolling required cycle
Represents McDonald's interest in the community (e.g., test products, promotions; and provides high level execution and performance of each test)

Business Results:

Collaborates with the Director of Operations, General Managers and Support Staff on developing the annual business plan for respective patch
Builds a positive and expansive work environment to optimize business results (increase guest counts, increase sales, increase profits, while delivering outstanding QSC)
Verifies that all McDonald's standard practices and procedures are met (e.g., cash, security, food safety, pricing)
Develops and executes reinvestment plans on an annual basis to include opening new restaurants, rebuilds, remodels, equipment purchases, etc.
Uses all available resources (e.g., Training Dept, HR, Accounting, Analysts, Marketing, Deployment, Risk-Management, Security, and National Teams)

Responsibilities:

Ensure the restaurant managers upholds the standards of Quality, Service and Cleanliness.
Ensure the restaurants meet or exceeds operational goals laid out in the budget which include Labor, Sales, Profit, Food Cost and all other Controllable areas.
Ensure the restaurants are following all operational and company policies.
Participate in the staffing process.
Develop your managers to perform at the highest levels.
Ensure the highest levels of customer satisfaction.
Execute an operational plan.
Ensure the restaurants are operating in the most effective and efficient manner.
Review operational reports, analyze and development an action plan to improve any areas that are not performing up to standards.
Daily follow up on all action plans to ensure improvements.
Must be able to multi-task and have great time management skills.

Physical demands and work environment:

The physical demands and work environment characteristics here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use a computer keyboard, travel to various locations, read a computer monitor, balance, stoop, kneel, crouch, crawl, communicate via telephone, and reach with hands and arms. The employee must occasionally move or lift up to 30 pounds.
Work environment: While performing the duties of this job, an employee will be exposed to weather conditions prevalent at the time. The environment will change from little noise in meeting situations to a high noise level in the restaurants

Basic Qualifications: