Area Human Resources Manager

Washington Duke Inn & Golf Club; Durham (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

HRA

Life insurance

Disability coverage

401(k) retirement plan

EAP

Employee meals

On-site parking

Discounts

Career growth

Job summary

Washington Duke Inn & Golf Club, JB Duke Hotel, and The Lodge at Duke Medical Center are seeking an Area Human Resources Manager to lead HR operations across three properties in Durham. You will partner with executives to guide employee relations, recruitment, benefits, and compliance while advancing a culture of engagement and service excellence.

The role focuses on strengthening leadership capabilities, coaching managers, and ensuring best-in-class HR practices across the employment lifecycle.

Qualifications

• Minimum of 3 years of progressive HR experience.
• Experience handling employee relations and advising leaders.
• Prior HR leadership or supervisory experience required.
• Hospitality, hotel, restaurant, or other service-industry HR experience preferred.
• SHRM-CP/SHRM-SCP/PHR/SPHR or similar certification is a plus.
• Strong knowledge of employment laws (federal, state, local).
• Ability to maintain confidentiality and handle sensitive situations.
• Excellent written and verbal English communication.

Responsibilities

• Serve as a trusted HR partner to associates and leaders on employee relations and performance coaching.
• Lead recruitment activities across three properties, including onboarding and offers.
• Develop and support associate engagement and retention programs.
• Partner with leaders on performance management processes and development conversations.
• Identify training needs to strengthen leadership capabilities and service excellence.
• Support benefits administration and HRIS recordkeeping with data integrity.
• Ensure compliance with employment laws and company policies across all properties.
• Support workplace investigations and maintain confidentiality.

Skills

Employee relations

Leadership

Performance management

Communication

Conflict resolution

HR policies

Interpersonal skills

Attention to detail

Education

Bachelor's degree in HR/Business/ Hospitality Management

Tools

Paycom

HRIS

Job description

Join Our TeamAt the Washington Duke Inn & Golf Club, JB Duke Hotel, and The Lodge at Duke Medical Center, exceptional hospitality begins with exceptional people.We are seeking an experienced and people-focused Area Human Resources Manager to join our Human Resources leadership team. This is an opportunity for an HR professional who enjoys being visible, accessible, and actively engaged with associates and leaders while balancing the strategic, operational, and compliance responsibilities of Human Resources.Supporting three distinctive hospitality properties in Durham, the Area Human Resources Manager will play an important role in strengthening our culture, developing our people, supporting our leaders, and ensuring an exceptional associate experience throughout the employment lifecycle.The RoleReporting directly to the Area Director of Human Resources, the Area Human Resources Manager will help lead day-to-day Human Resources operations across the Washington Duke Inn & Golf Club, JB Duke Hotel, and The Lodge at Duke Medical Center.This position will serve as a trusted resource to associates and leaders while supporting recruitment, employee relations, performance management, benefits, training, compliance, HR systems, engagement, and retention initiatives.Key ResponsibilitiesEmployee Relations & Leadership Support: Serve as a trusted HR partner to associates and leaders, providing guidance on employee relations, performance management, coaching, corrective action, conflict resolution, and workplace concerns.Talent Acquisition: Support and lead recruitment activities across the properties, including sourcing, interviewing, selection, offers, onboarding, and strategies designed to attract and retain exceptional hospitality talent.Associate Engagement & Retention: Develop and support programs that strengthen associate engagement, recognition, communication, morale, and retention.Performance Management: Partner with leaders throughout the performance management process, including coaching, documentation, performance improvement plans, annual reviews, and development conversations.Training & Development: Identify training needs and support programs designed to strengthen leadership capabilities, service excellence, compliance, and professional development.Benefits Administration: Partner with the Area HR team to support employee benefit programs, including medical, dental, vision, retirement, disability, life insurance, wellness programs, and other benefits while helping associates understand and maximize the programs available to them.HRIS & Employee Records: Maintain accurate employee information and HR documentation within our HRIS while ensuring appropriate recordkeeping, confidentiality, and data integrity. Experience with Paycom is especially valuable.Compliance: Help ensure compliance with applicable federal, state, and local employment laws as well as company policies, practices, and procedures.Investigations: Assist with and lead workplace investigations when appropriate, ensuring concerns are reviewed thoroughly, objectively, consistently, and confidentially.Policies & Procedures: Support the development, communication, interpretation, and consistent application of HR policies and procedures across all three properties.Leave & Accommodation Administration: Partner with associates and leaders regarding leaves of absence, workplace accommodations, and related processes.Safety & Workers' Compensation: Partner with leadership and the Area HR team on workplace safety initiatives, workers' compensation matters, return-to-work efforts, and injury prevention.HR Reporting & Analytics: Utilize HR data and reporting to identify trends involving staffing, turnover, retention, attendance, recruiting, and other key workforce measures.Culture & Communication: Maintain a visible HR presence throughout our properties and help foster a workplace built around respect, accountability, teamwork, service, and genuine care for one another.Area HR Support: Collaborate closely with the Area Director of Human Resources and HR team on projects, initiatives, investigations, organizational priorities, and continuous improvement efforts across the three-property portfolio.Ready to Make an Impact?If you believe Human Resources should be more than policies and paperwork, and that great HR means being present, building trust, developing people, supporting leaders, and helping create a workplace where people want to stay and grow, we would love to hear from you.Join a team with a longstanding tradition of hospitality excellence and help us continue building an associate experience worthy of the service we provide our guests every day.The Washington Duke Inn & Golf Club, JB Duke Hotel, and The Lodge at Duke Medical Center are equal opportunity employers. We are committed to providing equal employment opportunities and fostering a respectful and inclusive workplace.The ideal candidate is approachable, organized, confident, compassionate, and comfortable navigating both the people side and the business side of Human Resources.Minimum of 3 years of progressive Human Resources experience, including experience handling employee relations and advising leaders.Prior HR leadership or supervisory experience required.Hospitality, hotel, restaurant, or other service-industry HR experience strongly preferred.Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field preferred. Equivalent HR experience will also be considered.SHRM-CP, SHRM-SCP, PHR, SPHR, or other professional HR certification is a plus.Strong knowledge of employment practices and applicable federal, state, and local employment laws.Demonstrated experience handling employee relations matters, workplace investigations, performance management, and sensitive or confidential situations.Strong interpersonal, communication, judgment, problem-solving, and conflict-resolution skills.Ability to build credibility and productive relationships with associates and leaders at all levels of the organization.Strong organizational skills with the ability to manage multiple priorities and follow through on commitments.High level of discretion and commitment to maintaining confidentiality.Strong HRIS and technology skills; Paycom experience is a plus.Strong written and verbal English communication skills.Ability to maintain a visible presence across all three properties and work occasional evenings, weekends, or holidays when business or employee-relations needs require.What We OfferOur associates are at the heart of the experience we provide, and we are proud to offer a comprehensive benefits and rewards package that includes:Competitive salaryMedical, dental, and vision insuranceHealth Reimbursement Account (HRA)Employer-paid life insuranceEmployer-paid short-term and long-term disability coverageVoluntary life insuranceCritical illness and accident insuranceGenerous Paid Time OffEight paid holidays (includes birthday holiday)Birthday recognition/benefit401(k) retirement plan with employer match after six months of eligible serviceEmployee Assistance Program (EAP)Complimentary employee mealsFree on-site parkingFamily & Friends hotel room and dining discountsEmployee discountsProfessional development and continued learning opportunitiesOpportunities for career growth within our organizationA supportive, team-oriented hospitality environment where people and service matterAdditional InformationFull-time, on-site position in Durham, North CarolinaSupports the Washington Duke Inn & Golf Club, JB Duke Hotel, and The Lodge at Duke Medical CenterReports directly to the Area Director of Human ResourcesCurrently supervises one direct reportRegular presence and interaction across all three properties is expected