Area Experience Leader: Multi-Office Retail Ops

H&R Block, Inc.; Kenosha (WI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career growth opportunities

Job summary

H&R Block seeks an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations. You will set expectations for consultative service, operations, and team performance while coaching Tax Professionals and Client Service Professionals to deliver expert guidance and a welcoming experience.

You will own office readiness, staffing, compliance, and day‑to‑day operations, driving revenue, growth, and business results through strong

Qualifications

• Bachelor’s degree or equivalent experience required.
• Proven ability to lead multi‑unit teams and manage performance outcomes.
• Strong client‑centric mindset with experience delivering consultative service.
• Demonstrated leadership to coach, develop, and hold teams accountable.
• Experience driving business results while overseeing day‑to‑day operations across locations.

Responsibilities

• Own continuous delivery of a consistent client experience across 4–6 offices.
• Evaluate execution quality and client impact to drive improvements.
• Lead adoption of new client experience processes and tools.
• Coach Tax Professionals and Client Service Professionals for performance.
• Provide real‑time feedback to strengthen team execution and bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics, identify trends, and improve client acquisition and retention.
• Ensure daily operations, staffing, compliance, and service delivery.
• Prepare offices for seasonal demand and workforce readiness.

Skills

Leadership

Client-centric mindset

Data interpretation

Communication skills

Problem solving

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block seeks an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations. You will set expectations for consultative service, operations, and team performance while coaching Tax Professionals and Client Service Professionals to deliver expert guidance and a welcoming experience.

You will own office readiness, staffing, compliance, and day‑to‑day operations, driving revenue, growth, and business results through strong