Area Experience Leader — Multi‑Office Operations Lead

H&R Block; Peoria (IL); On-site; USD 54,000 - 67,000; Full time

Job summary

H&R Block seeks an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience. You will set expectations for consultative service, execute operations, and drive business results while coaching Tax Professionals and Client Service Professionals.

As a hands-on leader, you’ll travel between offices, manage staffing, facilities, and compliance, and translate data into action to improve service and growth.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 3+ years leading teams in multi-unit settings with performance accountability.
• Strong client-centric mindset and consultative guidance experience.
• Proven ability to coach, develop, and hold teams accountable.

Responsibilities

• Own 4–6 offices’ consultative client experience with disciplined execution.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead and coach Tax Professionals and Client Service Professionals.
• Monitor performance metrics and drive revenue and operations.

Skills

Leadership

Client-centric mindset

Communication

Coaching and development

Performance management

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block seeks an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience. You will set expectations for consultative service, execute operations, and drive business results while coaching Tax Professionals and Client Service Professionals.

As a hands-on leader, you’ll travel between offices, manage staffing, facilities, and compliance, and translate data into action to improve service and growth.