Area Experience Leader — Multi-Office Operations & Growth

H&R Block; Shelbyville (KY); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block seeks an Area Experience Leader to oversee 4-6 offices, ensuring a consistent, high-quality client experience. You will set expectations for consultative service, operational execution, and business results, while coaching Tax Professionals and Client Service Professionals to anticipate client needs and deliver confident guidance in every location.

You will own office readiness, staffing, facilities, compliance and day-to-day operations, balancing strategic oversight with hands-on

Qualifications

• Leads 4-6 retail offices with consistent client experience.
• Coaches Tax Professionals & Client Service Professionals to anticipate client needs.
• Sets clear expectations, drives accountability and performance across offices.
• Manages staffing, facilities, compliance and daily operations.
• Leads with hands-on presence, balancing strategy and in-office leadership.
• Drives revenue, growth and business outcomes across offices.
• Interprets data and trends to improve client outcomes.

Responsibilities

• Own consistent delivery of consultative client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead teams by setting expectations, reinforcing accountability, coaching performance.
• Provide coaching informed by observed behaviors, feedback and outcomes.
• Identify patterns across offices and develop bench strength and talent.
• Own office revenue, growth, and operational performance.

Skills

Leadership

Client experience

Operations management

Staffing & hiring

Coaching & development

Change management

Communication

Data interpretation

Travel readiness

Problem solving

Education

Bachelor’s degree

Job description

H&R Block seeks an Area Experience Leader to oversee 4-6 offices, ensuring a consistent, high-quality client experience. You will set expectations for consultative service, operational execution, and business results, while coaching Tax Professionals and Client Service Professionals to anticipate client needs and deliver confident guidance in every location.

You will own office readiness, staffing, facilities, compliance and day-to-day operations, balancing strategic oversight with hands-on