Area Experience Leader: Multi-Office Growth

H&R Block; Saint Cloud (MN); On-site; USD 54,000 - 67,000; Full time

Job summary

H&R Block seeks an Area Experience Leader to oversee 4–6 retail offices, delivering a consistent, high-quality client experience across locations. You’ll coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership to achieve strong business results and client satisfaction.

You will own office readiness, staffing, facilities, and day-to-day operations, driving performance, development, and readiness for seasonal demand while promoting a

Qualifications

• 3+ years of experience leading teams in multi-unit environments.
• Proven ability to drive business results across multiple locations.
• Strong leadership, coaching, and accountability skills.
• Ability to travel frequently between offices.
• Flexibility to work evenings, weekends, and varied hours.

Responsibilities

• Own consistent delivery of client experience across 4–6 offices with disciplined standards.
• Evaluate execution quality and client impact, driving continuous improvement.
• Lead adoption of new client experience processes and tools.
• Coach Tax Professionals and Client Service Professionals for performance.
• Provide real-time feedback to strengthen team execution.
• Identify patterns, address gaps, and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and drive actions to improve results and retention.
• Ensure daily operations across offices, including staffing and compliance.
• Oversee office readiness, facilities, supplies, and onboarding for seasonal demand.

Skills

Team leadership

Multi-location oversight

Client-centric approach

Data-driven decisions

Operational excellence

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block seeks an Area Experience Leader to oversee 4–6 retail offices, delivering a consistent, high-quality client experience across locations. You’ll coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership to achieve strong business results and client satisfaction.

You will own office readiness, staffing, facilities, and day-to-day operations, driving performance, development, and readiness for seasonal demand while promoting a