Area Experience Leader: Multi-Office Operations & Growth

H&R Block, Inc.; Litchfield (IL); On-site; USD 54,000 - 64,000; Full time

Benefits offered by this job

Medical and prescription drug coverage

401(k) plan

Employee Assistance Program

Fitness center programs

Associate discount program

Business Travel Accident Insurance

Associate Tax Prep benefit

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals and balance strategic oversight with hands-on presence to drive client outcomes and business performance.

You will own office readiness, staffing, facilities, compliance, and day-to-day operations, while leading teams, setting expectations, and driving continuous

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results while managing day-to-day operations across multiple locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices, ensuring standards are met.
• Evaluate execution quality and client impact across locations and drive improvements.
• Adopt new client experience processes, tools, and behaviors with client-centric leadership in office.
• Lead Tax Professionals and Client Service Professionals with clear expectations and accountability.
• Provide coaching based on observed behaviors and performance outcomes to strengthen team execution.
• Identify patterns across offices and develop bench strength and high-potential talent.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and take actions to improve business results and client retention.
• Oversee daily operations, staffing, scheduling, and compliance across locations.
• Prepare offices for seasonal demand including facilities, equipment, and supplies.

Skills

Leadership

Client-centric mindset

Coaching

Communication

Problem-solving

Data interpretation

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals and balance strategic oversight with hands-on presence to drive client outcomes and business performance.

You will own office readiness, staffing, facilities, compliance, and day-to-day operations, while leading teams, setting expectations, and driving continuous