Area Experience Leader: Multi-Office Growth & Service

H&R Block, Inc.; South Lake Tahoe (CA); On-site; USD 72,000 - 75,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience. You will coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership to improve performance and business results.

You will own office readiness, staffing, facilities, and day-to-day operations, using data-driven insights to drive client outcomes and revenue growth across offices.

Qualifications

• Bachelor’s degree or equivalent experience.
• Proven leadership of teams in multi-unit environments.
• Strong client-centric mindset with consultative service experience.
• Ability to coach, develop, and hold teams accountable.

Responsibilities

• Lead 4–6 retail offices to deliver consistent client experience.
• Evaluate execution quality and client impact across locations.
• Drive adoption of client experience processes and tools.
• Coach Tax Professionals and Client Service Professionals for performance.
• Identify patterns and develop bench strength across offices.
• Own revenue, growth, and operations across offices.
• Monitor metrics and drive improvements in client acquisition and retention.
• Oversee daily operations including staffing, scheduling, and compliance.

Skills

Leadership

Client-centric

Communication

Problem solving

Data interpretation

Travel readiness

Education

Bachelor’s degree or equivalent

Job description

H&R Block is seeking a Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience. You will coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership to improve performance and business results.

You will own office readiness, staffing, facilities, and day-to-day operations, using data-driven insights to drive client outcomes and revenue growth across offices.