Area Experience Leader — Multi-Office Growth & Service

H&R Block, Inc.; South Carolina; On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices. You’ll drive a consistent client experience, coach Tax Professionals and Client Service Professionals, and ensure readiness across all locations.

This role blends strategic oversight with hands-on leadership to deliver strong client outcomes and business performance. You will own office readiness, staffing, compliance, and day-to-day operations, while leading a

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in multi-unit environments with performance accountability.
• Strong client-centric mindset and consultative service experience.
• Proven leadership to coach, develop, and hold teams accountable.
• Track record of driving business and financial results across multiple locations.
• Experience with change management and process adoption.
• Ability to prioritize across locations and exercise independent judgment.
• Experience in facilities, staffing, or compliance operations is a plus.
• Strong communication and problem-solving skills for client escalations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations.
• Lead adoption of new client experience processes and tools.
• Coach Tax Professionals and Client Service Professionals for performance.
• Provide coaching based on observed behavior and real-time feedback.
• Identify patterns, address gaps, and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and implement actions to improve results.
• Ensure daily operations, staffing, scheduling, and compliance.
• Oversee facilities, supplies, recruiting, onboarding, and seasonal readiness.

Skills

Leadership

People management

Client experience focus

Operational oversight

Coaching & development

Data-driven decision making

Communication skills

Change management

Ability to travel

Education

Bachelor's degree or equivalent experience

Tools

Excel

Analytics tools

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices. You’ll drive a consistent client experience, coach Tax Professionals and Client Service Professionals, and ensure readiness across all locations.

This role blends strategic oversight with hands-on leadership to deliver strong client outcomes and business performance. You will own office readiness, staffing, compliance, and day-to-day operations, while leading a