Area Experience Leader: Multi-Office Operations

H&R Block; San Tan Valley (AZ); On-site; USD 85,000 - 110,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations. You will lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and exceed service standards.

As a hands‑on leader, balance strategic oversight with in‑office presence, drive readiness, staffing, facilities, and compliance while achieving business results and strong client

Qualifications

• Bachelor’s degree or equivalent experience required.
• Proven ability to lead 4–6 retail offices with strong client focus.
• Skilled at coaching teams to deliver consultative service and achieve business results.

Responsibilities

• Own consistent delivery of the consulting client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with clear expectations and accountability.
• Provide coaching based on observed behavior and performance outcomes.
• Identify patterns, address gaps, and develop bench strength and talent.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and implement actions to improve results and retention.
• Ensure daily operations, staffing, facilities, and compliance are aligned.

Skills

Leadership

Multi‑unit leadership

Coaching

Client experience

Communication

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations. You will lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and exceed service standards.

As a hands‑on leader, balance strategic oversight with in‑office presence, drive readiness, staffing, facilities, and compliance while achieving business results and strong client