Area Experience Leader: Multi-Office Growth & Service

H&R Block, Inc.; Nutley (NJ); On-site; USD 65,000 - 77,000; Full time

Job summary

H&R Block, Inc. is seeking an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent consultative client experience with disciplined execution across locations.

This hands-on leader will coach Tax Professionals and Client Service Professionals, drive performance, and align staffing, facilities, and operations to achieve revenue and service goals. The role requires strong leadership, a client-centric mindset, and experience managing day-to-day operations across multiple

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client-centric mindset with consultative client experience.
• Proven leadership ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results while managing day-to-day ops across multiple locations.
• Experience leading through change and new processes.
• Ability to prioritize across multiple locations and exercise judgment.
• Experience with facilities, staffing, or compliance is a plus.
• Excellent communication and problem-solving skills; adept at handling client escalations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices with disciplined execution.
• Evaluate execution quality and client impact across locations to drive improvements.
• Drive adoption of new client experience processes and tools with client-centric leadership.
• Lead Tax Professionals and Client Service Professionals by setting expectations and coaching for performance.
• Provide coaching based on observed behavior, outcomes, and real-time feedback to strengthen teams.
• Identify patterns across offices and develop bench strength and high-potential talent.
• Own revenue, growth, and business outcomes across offices and monitor performance metrics.
• Ensure daily operations across offices, including staffing, scheduling, compliance, and SOPs.

Skills

Leadership

Client-centric

Multi-unit oversight

Coaching

Strategic thinking

Communication

Problem solving

Travel readiness

Education

Bachelor’s degree

Job description

H&R Block, Inc. is seeking an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent consultative client experience with disciplined execution across locations.

This hands-on leader will coach Tax Professionals and Client Service Professionals, drive performance, and align staffing, facilities, and operations to achieve revenue and service goals. The role requires strong leadership, a client-centric mindset, and experience managing day-to-day operations across multiple