Area Experience Leader: Multi‑Office Growth & Service

H&R Block, Inc.; Monroeville (Allegheny County); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life/work balance

Professional development

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4-6 retail offices, ensuring a consistent, high-quality client experience across locations.

You will set expectations for consultative service, operational execution, and team performance while coaching Tax Professionals and Client Service Professionals. As a hands-on, visible leader, you’ll balance strategic oversight with in-office presence, manage staffing, facilities, compliance, and

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years work experience leading teams in a multi-unit environment with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day-to-day operations across multiple locations, including labor management.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations and drive improvements.
• Lead adoption of new client experience processes, tools, and behaviors.
• Provide coaching informed by observed behaviors and performance outcomes.
• Own revenue, growth, and operational performance across offices.

Skills

Leadership

Team coaching

Client experience

Data interpretation

Multi-location ops

Communication

Problem solving

Travel readiness

Education

Bachelor’s degree or equivalent

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4-6 retail offices, ensuring a consistent, high-quality client experience across locations.

You will set expectations for consultative service, operational execution, and team performance while coaching Tax Professionals and Client Service Professionals. As a hands-on, visible leader, you’ll balance strategic oversight with in-office presence, manage staffing, facilities, compliance, and