Area Experience Leader: Multi-Office Growth & Service

H&R Block, Inc.; Le Mars (IA); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block seeks a Multi-Office Leader to oversee 4–6 offices and deliver a consistent, high‑quality client experience across locations. You’ll coach Tax Professionals and Client Service Professionals, set expectations, and align priorities for strong execution and business results.

As a visible, hands‑on leader, you’ll travel between offices, balance strategic oversight with in‑office presence, and drive continuous improvement in service delivery, staffing, and compliance to support client

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in a multi‑unit environment with performance accountability.
• Strong client‑centric mindset with experience delivering consultative service.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results across multiple locations.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead and coach Tax Professionals and Client Service Professionals.
• Provide coaching based on observed behaviors and performance outcomes.
• Identify patterns across offices and develop bench strength.
• Own revenue, growth, and business outcomes across offices.
• Monitor performance metrics and take action to improve results.
• Ensure daily operations, staffing, scheduling, and compliance.
• Oversee office readiness including facilities and onboarding.

Skills

Team leadership

Client-centric

Operational execution

Data interpretation

Communication

Coaching

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block seeks a Multi-Office Leader to oversee 4–6 offices and deliver a consistent, high‑quality client experience across locations. You’ll coach Tax Professionals and Client Service Professionals, set expectations, and align priorities for strong execution and business results.

As a visible, hands‑on leader, you’ll travel between offices, balance strategic oversight with in‑office presence, and drive continuous improvement in service delivery, staffing, and compliance to support client