Area Experience Leader - Multi-Office Growth & Service

H&R Block, Inc.; City of Kingston (NY); Vor Ort; USD 62.000 - 67.000; Vollzeit

Zusammenfassung

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and ensure a consistently high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with in-office presence to drive client outcomes and business results. In this hands-on role, you’ll own office readiness, staffing, facilities, compliance, and day-to-day operations while building

Qualifikationen

• Bachelor's degree or equivalent experience.
• 3+ years leading teams in multi-unit retail/operations.
• Proven ability to drive business results.
• Experience coaching and developing staff.
• Ability to travel frequently between offices.
• Strong communication and problem solving.

Aufgaben

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead teams by setting clear expectations and accountability.
• Provide coaching based on observed behaviors and performance.
• Identify patterns across offices and develop bench strength.
• Own revenue, growth, and operating performance across offices.
• Monitor performance metrics and implement improvement actions.
• Ensure daily operations, staffing, scheduling, and compliance are executed.
• Prepare for seasonal demand and office readiness.

Kenntnisse

People leadership

Customer experience

Strategic planning

Operational excellence

Data interpretation

Travel ability

Communication

Ausbildung

Bachelor's degree

Jobbeschreibung

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and ensure a consistently high-quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, set expectations, and balance strategic oversight with in-office presence to drive client outcomes and business results. In this hands-on role, you’ll own office readiness, staffing, facilities, compliance, and day-to-day operations while building