Area Experience Leader: Multi-Office Growth & Ops Lead

H&R Block, Inc.; Leesville (LA); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices, delivering a consistent, high-quality client experience.

You’ll coach Tax Professionals and Client Service Professionals, drive operational excellence, and own business results across offices. You will lead teams with hands-on presence, set expectations, and ensure staffing, facilities, and compliance are aligned with seasonal demand and client needs.

Formación

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi-unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Demonstrated ability to drive business and financial results while managing day‑to‑day operations across multiple locations, including labor management.
• Experience leading through change, including adoption of new processes and ways of working.
• Ability to travel frequently between assigned offices to maintain presence across locations.
• Ability to work a schedule aligning with operating hours, including evenings and weekends.

Responsabilidades

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals with coaching and accountability.
• Provide coaching informed by observed behaviors and outcomes to strengthen teams.
• Identify patterns, address performance gaps, and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and implement actions to improve results and client retention.
• Ensure daily operations across offices including staffing, scheduling, and compliance.
• Oversee office readiness, facilities, supplies, and onboarding for seasonal demand.

Conocimientos

Team leadership

Client-centric

Operations management

Data interpretation

Travel readiness

Educación

Bachelor's degree or equivalent

Descripción del empleo

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices, delivering a consistent, high-quality client experience.

You’ll coach Tax Professionals and Client Service Professionals, drive operational excellence, and own business results across offices. You will lead teams with hands-on presence, set expectations, and ensure staffing, facilities, and compliance are aligned with seasonal demand and client needs.