Area Experience Leader: Multi-Office Experience & Ops

H&R Block; Richfield (MN); On-site; USD 54,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

H&R Block is seeking a Senior Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across sites. You’ll coach Tax Professionals and Client Service Professionals, set expectations, and balance leadership with hands-on execution to drive outcomes.

You’ll own office readiness, staffing, facilities, and day-to-day operations while travelling between offices to maintain presence and performance across locations.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Strong leadership and coaching skills.
• Ability to interpret data and translate insights into action.

Responsibilities

• Lead 4–6 retail offices with consistent client experience.
• Coach Tax Professionals and Client Service Professionals.
• Own revenue, growth, and operational performance across offices.
• Oversee staffing, facilities, and day-to-day operations.

Skills

Leadership

Client-centric mindset

Communication

Problem-solving

Data interpretation

Travel readiness

Education

Bachelor’s degree or equivalent

Job description

H&R Block is seeking a Senior Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across sites. You’ll coach Tax Professionals and Client Service Professionals, set expectations, and balance leadership with hands-on execution to drive outcomes.

You’ll own office readiness, staffing, facilities, and day-to-day operations while travelling between offices to maintain presence and performance across locations.