Area Experience Leader: Multi-Office Excellence Lead

H&R Block, Inc.; Chillicothe (MO); On-site; USD 80,000 - 110,000; Full time

Job summary

H&R Block, Inc. seeks a seasoned Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience and strong business results.

You will coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands‑on leadership to drive excellence across locations. You’ll own staffing, operations, compliance, and performance, using data to improve client outcomes and revenue growth across the portfolio.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi‑unit retail/service/operations with performance accountability.
• Strong client‑centric mindset with consultative experience.
• Proven leadership to coach, develop, and hold teams accountable.
• Experience driving business/financial results across multiple locations, including labor management.

Responsibilities

• Own delivery of the client experience across 4–6 offices with consistency.
• Evaluate execution quality and client impact to improve experience.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead teams by setting expectations and coaching for consistent performance.
• Provide coaching based on observed behaviors and outcomes to strengthen execution.
• Identify patterns across offices and develop bench strength for talent.

Skills

Leadership

Coaching

Client‑centric mindset

Operational excellence

Data interpretation

Travel readiness

Education

Bachelor’s degree

Job description

H&R Block, Inc. seeks a seasoned Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience and strong business results.

You will coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands‑on leadership to drive excellence across locations. You’ll own staffing, operations, compliance, and performance, using data to improve client outcomes and revenue growth across the portfolio.