Area Experience Leader: Multi-Office Excellence

H&R Block, Inc.; Zachary (LA); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block, Inc. is seeking an Area Experience Leader to manage a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience.

You will coach Tax Professionals and Client Service Professionals, set expectations, and drive revenue, growth, and operational success across locations. The role requires strong leadership, a client-centric approach, and the ability to travel frequently to support in-person presence across offices.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi‑unit environments with performance accountability.
• Strong client-centric mindset with consultative service experience.
• Proven ability to coach, develop, and hold teams accountable.
• Track record of driving business and financial results across multiple locations.
• Experience leading through change and adopting new processes.
• Ability to prioritize across locations with independent judgment.
• Experience in facilities, staffing, or compliance operations.
• Strong communication and problem-solving skills.
• Willingness to travel frequently to visit offices.

Responsibilities

• Own delivery of consistent client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Provide coaching based on observed behaviors and performance.
• Identify patterns, address gaps, develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and drive improvements.
• Oversee staffing, scheduling, and compliance.
• Ensure office readiness and day-to-day operations.

Skills

Leadership

Coaching

Client-centric

Communication

Problem-solving

Strategic thinking

Travel readiness

Education

Bachelor’s degree

Job description

H&R Block, Inc. is seeking an Area Experience Leader to manage a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience.

You will coach Tax Professionals and Client Service Professionals, set expectations, and drive revenue, growth, and operational success across locations. The role requires strong leadership, a client-centric approach, and the ability to travel frequently to support in-person presence across offices.