Area Experience Leader: Multi-Office Coach & Ops Lead

H&R Block, Inc.; Sherman (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader to oversee a portfolio of 4–6 retail offices and ensure a consistent, high‑quality client experience across locations.

You will lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and provide expert guidance. As a hands‑on leader, you will balance strategic oversight with in‑office presence, align staffing, facilities, and daily operations, and drive revenue, growth, and performance across

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi‑unit retail, service, or operations with accountable performance results.
• Strong client‑centric mindset with experience delivering consultative service.
• Proven ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results while managing daily operations across multiple locations.

Responsibilities

• Oversee 4–6 offices to deliver a consistent client experience.
• Evaluate execution quality and client impact across locations.
• Adopt new client experience processes, tools and behaviors.
• Lead professionals by setting expectations and coaching for performance.
• Provide real-time feedback to strengthen team execution.
• Identify patterns, address gaps, and develop bench strength.

Skills

Team leadership

Client relationship

Strategic thinking

Communication

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader to oversee a portfolio of 4–6 retail offices and ensure a consistent, high‑quality client experience across locations.

You will lead and develop Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and provide expert guidance. As a hands‑on leader, you will balance strategic oversight with in‑office presence, align staffing, facilities, and daily operations, and drive revenue, growth, and performance across