Area Experience Leader: Multi-Office Retail Coach

H&R Block, Inc.; Huntingdon (Huntingdon County); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block, Inc. seeks a strategic Multi-Office Leader to oversee 4–6 retail offices, ensuring a high-quality consultative client experience and strong operational execution.

You will coach Tax Professionals and Client Service Professionals, align priorities, and drive business outcomes with hands-on leadership across multiple locations. This role emphasizes staffing, training, compliance, and ongoing improvement, with travel between offices to maintain in-person presence and consistency across

Qualifications

• Bachelor's degree or equivalent experience.
• Proven ability to lead teams across multiple locations.
• Strong focus on delivering consultative client experience.

Responsibilities

• Lead 4–6 retail offices with consistent client experience.
• Evaluate performance across locations and drive improvements.
• Coach Tax Professionals and Client Service Professionals for outcomes.
• Own revenue, growth and operational performance across offices.
• Ensure staffing, facilities, compliance and daily operations are Seamless across sites.

Skills

Team leadership

Client experience

Operations management

Coaching and development

Data interpretation

Travel readiness

Strategic planning

Education

Bachelor's degree

Job description

H&R Block, Inc. seeks a strategic Multi-Office Leader to oversee 4–6 retail offices, ensuring a high-quality consultative client experience and strong operational execution.

You will coach Tax Professionals and Client Service Professionals, align priorities, and drive business outcomes with hands-on leadership across multiple locations. This role emphasizes staffing, training, compliance, and ongoing improvement, with travel between offices to maintain in-person presence and consistency across