Area Experience Leader: Multi-Office Client Experience Lead

H&R Block; Fremont (CA); On-site; USD 70,000 - 81,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan

Health benefits

Job summary

H&R Block is seeking a Multi-Office Leader to oversee 4–6 retail offices and drive a consistent consultative client experience across locations. You will coach Tax Professionals and Client Service Professionals, set expectations, and ensure strong performance and client outcomes.

You will monitor operations, staffing, facilities, and compliance, traveling frequently to maintain in‑person presence and lead with strategic oversight and hands‑on leadership.

Qualifications

• Bachelor’s degree or equivalent experience.

Responsibilities

• Oversee 4–6 assigned offices, delivering a consistent consultative client experience.

Skills

Leadership across multi‑unit teams

Client‑centric mindset

Coaching & development

Data‑driven decision making

Communication skills

Travel readiness

Education

Bachelor’s degree or higher

Job description

H&R Block is seeking a Multi-Office Leader to oversee 4–6 retail offices and drive a consistent consultative client experience across locations. You will coach Tax Professionals and Client Service Professionals, set expectations, and ensure strong performance and client outcomes.

You will monitor operations, staffing, facilities, and compliance, traveling frequently to maintain in‑person presence and lead with strategic oversight and hands‑on leadership.