Area Experience Leader: Multi-Office Champion

H&R Block; Highlands Ranch (CO); On-site; USD 59,000 - 74,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations. You’ll set expectations for consultative service, operational execution, and team performance while coaching Tax Professionals and Client Service Professionals to anticipate client needs and deliver expert guidance.

As a hands‑on leader, you’ll drive staffing, facilities, compliance, and day‑to‑day operations, travel between

Qualifications

• Bachelor’s degree in a related field or equivalent experience

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations. You’ll set expectations for consultative service, operational execution, and team performance while coaching Tax Professionals and Client Service Professionals to anticipate client needs and deliver expert guidance.

As a hands‑on leader, you’ll drive staffing, facilities, compliance, and day‑to‑day operations, travel between