Area Experience Leader (Multi-Office)

H&R Block, Inc.; Castle Rock (CO); On-site; USD 59,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

401(k) Plan

Associate discount program

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, set expectations, and drive execution in every office. This hands-on leader will own office readiness, staffing, facilities, compliance, and day‑to‑day operations while monitoring performance, coaching for growth, and aligning priorities to

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in a multi-unit environment with accountability for performance outcomes.
• Strong client-centric mindset with consultative client experience.

Responsibilities

• Own consistent consultative client experience across 4–6 offices with disciplined execution.
• Evaluate execution quality and client impact across locations using insights to improve.
• Lead and coach Tax Professionals and Client Service Professionals with clear expectations and accountability.
• Own office readiness including staffing, facilities, compliance, and day-to-day operations.
• Monitor performance metrics, identify trends, and drive actions to improve business results.

Skills

Leadership

Client-centric mindset

Data interpretation

Communication skills

Problem solving

Travel readiness

Multi-location ops

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations.

You will coach Tax Professionals and Client Service Professionals, set expectations, and drive execution in every office. This hands-on leader will own office readiness, staffing, facilities, compliance, and day‑to‑day operations while monitoring performance, coaching for growth, and aligning priorities to