Area Experience Leader: Lead 4–6 Offices

H&R Block, Inc.; Palatine (IL); On-site; USD 59,000 - 70,000; Full time

Job summary

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices, ensuring a consistent consultative client experience and strong financial performance. You will coach Tax Professionals and Client Service Professionals, drive office readiness, and implement new processes across locations with hands-on leadership and strategic oversight.

You will manage staffing, facilities, compliance, and day-to-day operations, while developing high-performing teams and aligning priorities

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit environments with accountability for performance.
• Strong client-centric mindset with consultative client experience.
• Proven leadership to coach, develop, and hold teams accountable.
• Experience delivering business and financial results while managing day-to-day operations across locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations to reinforce strengths and address gaps.
• Drive adoption of new client experience processes, tools, and behaviors.
• Lead Tax Professionals and Client Service Professionals with clear expectations and accountability.
• Provide coaching based on observed behaviors and outcomes to strengthen team execution.
• Identify patterns, address performance gaps, and develop bench strength and talent.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and drive actions to improve results and retention.
• Ensure daily operations across offices including staffing, scheduling, and compliance.
• Oversee office readiness including recruiting, onboarding, and seasonal preparation.

Skills

Team leadership

Client-centric mindset

Coaching & development

Business & financial results

Change management

Independent judgment

Operations across locations

Communication & problem solving

Data interpretation

Physical readiness & lifting

Frequent travel

Flexible schedule

Multi-unit readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 offices, ensuring a consistent consultative client experience and strong financial performance. You will coach Tax Professionals and Client Service Professionals, drive office readiness, and implement new processes across locations with hands-on leadership and strategic oversight.

You will manage staffing, facilities, compliance, and day-to-day operations, while developing high-performing teams and aligning priorities