Area Experience Leader - Lead 4–6 Offices

H&R Block, Inc.; Greensboro (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to manage 4–6 retail offices, delivering a consistent, high‑quality client experience across all locations. You’ll coach Tax Professionals and Client Service Professionals, ensure office readiness, and drive business results while traveling to multiple sites.

The role emphasizes leadership, operations excellence, and a client‑centric approach to generate growth and a seamless client journey across offices.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client‑centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real‑time feedback to strengthen team execution.
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high‑potential talent.
• Own revenue, growth, operational performance, and business outcomes across assigned offices.
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention.
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery.
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to manage 4–6 retail offices, delivering a consistent, high‑quality client experience across all locations. You’ll coach Tax Professionals and Client Service Professionals, ensure office readiness, and drive business results while traveling to multiple sites.

The role emphasizes leadership, operations excellence, and a client‑centric approach to generate growth and a seamless client journey across offices.