Area Experience Leader: Lead 4–6 Offices

H&R Block, Inc.; Grand Junction (CO); On-site; USD 58,000 - 64,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, delivering a consistent, high-quality client experience.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and ensure readiness of offices through staffing, facilities, and day-to-day operations. This role emphasizes accountability for performance, revenue growth, and service excellence across locations, with travel between

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years leading teams in multi-unit environments with performance ownership.
• Strong client-centric mindset with experience delivering consultative service.
• Proven leadership ability to coach and develop teams.
• Experience driving business and financial results across multiple locations.

Responsibilities

• Own delivery of consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations to reinforce strengths.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals by setting expectations and coaching.
• Provide coaching informed by observed behaviors and performance outcomes.

Skills

Bachelor’s degree

Team leadership

Client-centric mindset

Performance coaching

Multi-location operations

Change management

Data interpretation

Facility and staffing management

Independent judgment

Education

Bachelor’s degree in a related field or equivalent experience

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, delivering a consistent, high-quality client experience.

You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands-on leadership, and ensure readiness of offices through staffing, facilities, and day-to-day operations. This role emphasizes accountability for performance, revenue growth, and service excellence across locations, with travel between