Area Experience Leader: Elevate 4–6 Offices

H&R Block, Inc.; Oneonta (AL); On-site; USD 90,000 - 150,000; Full time

Job summary

H&R Block, Inc. seeks a United States-based Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience and strong operational execution.

You will coach Tax Professionals and Client Service Professionals, balancing strategic oversight with in-office leadership to drive client outcomes and business results. You will own office readiness, staffing, facilities, compliance, and day-to-day operations, unifying teams to deliver excellence across all

Qualifications

• Bachelor's degree or equivalent experience required.
• 3+ years leading teams in a multi-unit environment with accountability for performance outcomes.
• Strong client-centric mindset with consultative client experience.

Responsibilities

• Lead a portfolio of 4–6 retail offices, ensuring consistent client experience.
• Coach Tax Professionals and Client Service Professionals to high performance.
• Own office readiness, staffing, facilities, compliance, and day-to-day operations across locations.
• Monitor performance metrics and drive revenue, growth, and business results across offices.

Skills

Team leadership

Multi-unit operations

Client-centric mindset

Data-driven decisions

Communication

Education

Bachelor's degree or equivalent experience

Tools

Job description

H&R Block, Inc. seeks a United States-based Multi-Office Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience and strong operational execution.

You will coach Tax Professionals and Client Service Professionals, balancing strategic oversight with in-office leadership to drive client outcomes and business results. You will own office readiness, staffing, facilities, compliance, and day-to-day operations, unifying teams to deliver excellence across all