Area Experience Leader: Elevate 4-6 Offices

H&R Block; Monroe (WA); On-site; USD 80,000 - 85,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader to oversee a portfolio of 4–6 offices, ensuring a consistent, high-quality client experience across locations. You’ll set expectations for consultative service, team performance, and operational execution, coaching Tax Professionals and Client Service Professionals to deliver expert guidance and a welcoming environment.

The role balances strategic oversight with hands-on leadership, focusing on office readiness, staffing, compliance, and day‑to‑day

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years work experience leading teams in a multi-unit retail, service, or operations environment.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with coaching and accountability.
• Experience driving business and financial results across multiple locations, including labor management.
• Experience leading through change, including adoption of new processes and ways of working.
• Ability to exercise independent judgment and prioritize competing demands across multiple locations.
• Experience managing or partnering in operational areas such as facilities, staffing, or compliance.
• Strong communication and problem-solving skills.
• Ability to interpret data, identify trends, and translate insights into action.
• Ability to travel frequently between offices to maintain presence across locations.
• Ability to work a schedule that aligns with operational hours across assigned locations, including evenings, weekends, and Saturdays as needed to meet business demands.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client‑centric leadership in the office
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real‑time feedback to strengthen team execution
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high‑potential talent
• Own revenue, growth, operational performance, and business outcomes across assigned offices
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand

Skills

People leadership

Client-centric mindset

Strategic thinking

Coaching and development

Operational management

Data interpretation

Communication

Travel between offices

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader to oversee a portfolio of 4–6 offices, ensuring a consistent, high-quality client experience across locations. You’ll set expectations for consultative service, team performance, and operational execution, coaching Tax Professionals and Client Service Professionals to deliver expert guidance and a welcoming environment.

The role balances strategic oversight with hands-on leadership, focusing on office readiness, staffing, compliance, and day‑to‑day